How do I contact FTDNA for test refund?

[on_the_edge]

Still waiting for 13-25 results also. Anytime now I guess? Like you, got 1-12 few weeks ago. Does seem a bit random though, especially as 13-25 results for batch 399 were posted a couple of days ago....

[on_the_edge]

We are related, same name but very distant cousins. We have done deep-clade tests- the tests now are advanced SNPs....

[on_the_edge]

I'm from England and it's about six in the morning in Texas, so I think I'll try email first!...

[on_the_edge]

Hi Rainbow, I have just emailed those addresses. Incidentally, the [email protected] address seems to be a dead link, hope the others get through though! Thanks for your help.

[on_the_edge]

Has anyone any idea how I can contact FTDNA to cancel an order for some SNP tests I placed a few days ago. My 'Project Administrator' failed to tell me that someone had already undergone these and proved negative. I've tried contacting [email protected] and [email protected] a few times but...

[on_the_edge]

Underlined links, but go nowhere?

Thanks for your explanation/s. Still, do you know why the haplogroups appear to be underlined links, but go nowhere?

[on_the_edge]

Could someone please explain what the purpose of the 'My Matches' tab by the Y-Haplotree page is? The underlined haplogroup links on the results page don't seem to do anything. Anyone else puzzled?

[on_the_edge]

Anyone still out there?



Completion of deep clade test pushed back yet again- to 7th March 2011.
Genebase took three weeks, not four months! ARGHH!...

[on_the_edge]

No problems with Genebase

I originally tested with Genebase and had no problems at all with their service. They were much much quicker than FTDNA currently are with their turnaround. Keep in mind their Y-DNA test may require a couple of adjustments to values to conform to those of the...

[on_the_edge]

Now expected 02/14/2011

Just informed deep clade test put back yet again. Now expected 02/14/2011
Arrgh!

[on_the_edge]

Results yet anyone?

Still checking on Batch 387 Deep Clade test, ordered 16 Nov 2010. Anyone else still waiting?

[on_the_edge]

Yes- same here for deep-clade test.
Reasons given: "Your sample failed to produce a clear result in this run" and "Your sample requires more than the average number of rounds to complete this testing process."
New expected date: 1/24/11. Sigh!...

[on_the_edge]

Thanks for the info Dwight. I won't waste my time any longer....

[on_the_edge]

Have tried several test files- all result in the same error message!

[on_the_edge]

Hi,
I have been trying to upload my gedcom file to ysearch but without success. I keep getting the following error:

aspSmartUpload.File error '80040460'

Unable to save file (Error 1120)

/gedcom_upload_start.asp, line 134

Can anyone...