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  • Cathy
    replied to Hoping to get 111 marker upgrade
    Yes! 111-marker upgrade showing up along with Big Y on his order page!
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  • Cathy
    replied to Hoping to get 111 marker upgrade
    Thank you everyone for your help! I did end up calling customer service and the rep added Big Y to my cousin's Upgrade options page. I was able to order it for him and even able to use a $75 off coupon. Will wait and see if the 111-marker upgrade shows up and if not, will call again to see if it can...
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  • Cathy
    replied to Hoping to get 111 marker upgrade
    In the past few minutes, his kit shows that it was received by the lab, so that's movement in the right direction. Just need to get that Big Y upgrade going now!
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  • Cathy
    replied to Hoping to get 111 marker upgrade
    I wonder if, as Jim suggested, I have to upgrade to 37 markers before Big Y will appear as an option?
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  • Cathy
    replied to Hoping to get 111 marker upgrade
    Thank you, Abuelita -- that looks like what I remember seeing. I just went to my cousin's home page and clicked on Upgrade, but Big Y does not appear as an option. (His Received by Lab line still shows as Pending.) Maybe I have to add Big Y through some other means than the Upgrade button?
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  • Cathy
    replied to Hoping to get 111 marker upgrade
    Thank you, Contemplator and Jim. I will order Big Y for him today and see what happens. Several weeks ago, I heard that you would get the upgrade even with only 12 markers so I only ordered 12. Sounds like I'll have to be aware that I may not get the upgrade due to ordering too few markers to start....
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  • Cathy
    started a topic Hoping to get 111 marker upgrade

    Hoping to get 111 marker upgrade

    My cousin's kit says "Pending" regarding its receipt by the lab and it does not have a Batch Number. However, I suspect that the lab has it because on Tuesday a note came up when I signed in for him that FTDNA did not have his release to share his results. We were given the option to sign...
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  • Cathy
    replied to Current FF batch #?
    Thank you Ivovh -- I'll contact them today.
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  • Cathy
    replied to Current FF batch #?
    Batch 791

    Has anyone received FF results from batch 791? My dad's have been delayed twice - now due 11/29/2017 - 12/13/2017. A little worried since my dad is deceased and his sample is old....
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  • Cathy
    replied to FLOODING IN HOUSTON TEXAS.
    My USPS tracking code shows that my kit was delivered last Friday at 5:46 pm. Does anyone know whether the kits are delivered to a person who might put them in a safe place or if FTDNA staff have been able to get to the building where kits are delivered since the hurricane hit? From my home page,...
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  • Cathy
    replied to Batch 408
    Same for my dad. I wonder what caused the big delay, especially since most of his upgrade results came in a week after ordering? I also don't remember seeing "Pending Status Update" before...maybe I just didn't notice it or the results are actually about to be posted?
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  • Cathy
    replied to Batch 408
    I believe there are 5 people from a project my dad is in who are waiting for their upgrades to 111-markers to be finished....
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  • Cathy
    replied to Batch 408
    OK, so I see another panel came in for my dad's 67-111 upgrade, so the null values that were listed yesterday don't seem to mean anything.
    Cathy
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  • Cathy
    replied to Batch 408
    My dad received results for 3 of the 5 panels within a week of ordering, but his due date for the other two panels has been pushed back to 5/30, too. I don't remember partial results being listed like this in the past, but a "0" or "null" value is shown for all the markers in the...
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  • Cathy
    replied to Batch 280
    My dad's test is in that batch, same date. His family is from Meath, Ireland.
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