Another Planned Outage

[telly441]

New post to FTDNA's Facebook Page

From FTDNA FaceBook page:

Family Tree DNA
17 mins ·

We are reaching out to our customers to make some important clarifications to what is being published regarding GEDMatch stopping the upload of Family Tree DNA...

[telly441]

I have already downloaded all my raw data files from FTDNA and printed copies of everything in case they decide to restrict anything else from their paying customers.

Over kill, maybe but a cautious move given their recent behavior.

[telly441]

FTDNA has added a "Gedmatch' category to their contact us form. I suggest that people contact them using method to see if they will give any additional information.

It is obvious that they plan to continue the normal business practice of keeping their customers in the dark and...

[telly441]

New to gedmatch this morning

Posted on gedmatch.com this morning:

"We regret we had to make the decision to stop accepting FTDNA DNA uploads. FTDNA has threatened to sue GEDmatch over claimed privacy issues. We have been asked not to discuss the details, because it...

[telly441]

Actually, Yes it is.

FDTNA has very poor communications with its customers when it come to delay of results, batching of tests, and even match notices can be delayed several days.

I have taken just about every test possible at FTDNA and I have never received any notification...

[telly441]

Just received the single SNP test ordered in Aug 2015 batch 639.

I suggest to anyone that is testing yDNA and that the sample is from before 2011 check with FTDNA when the samples fails Quality Control more then twice to have a new sample kit sent out. This might help with long delays....

[telly441]

Not necessarily an average but the trays in the machine can only hold so many samples at each run. So if there are more samples then spaces in the trays then the extra have to wait for the next run. I was informed of this thru the helpdesk and told this is only an issue during sales....

[telly441]

Posted on facebook:

FYI: The FTDNA website will be down briefly for maintenance beginning at 6:00 am CT tomorrow, Feb. 9. While the team will work to keep the outage as brief as possible, it could be down for as much as an hour. Thank you for your patience!

[telly441]

This has been happening a lot on the weekends when you are trying to view not only the 12 marker results but also the 25 marker results. It happens when accessing kits through the GAP pages as well as though the individual accounts.

[telly441]

One of the SNP panels ordered in October 2015 finally showed up February 1st, 2016. We still have several SNP orders from Aug and Sep 2015 that are still delayed. The latest update is they have depleted all the DNA sample at FTDNA and are now waiting for new kits to be sent and returned to continue...

[telly441]

I have noticed it hasn't been working for several weeks. I thought it was just a transient thing but I just checked and it still isn't working on about 10 kits.

[telly441]

Here is their email address: [email protected].

This is the notice that is posted on the page as the triangulation is running. Processing may take as much as 45 minutes. DO NOT refresh the screen or leave this page during that time.

It worked just fine for me

[telly441]

You may want to call them at 713-868-1438 and talk to a customer service rep. I know that it usually take 2-4 business days to get a response to certain questions. I have submitted numerous requests over the past couple of weeks for different issues and most of the time I get a response the same ...

[telly441]

This is part of a newsletter sent to the Project Administrators on Jan 19th.

..." Geno 2 Next Gen Transfers

The National Geographic Genographic Project’s Geno 2 Next Gen results have been arriving for some time, and now the transfer feature is functional. Testers...

[telly441]

From FTDNA's facebook page posted on January 22, 2016

Family Tree DNA: Hi Rachel. Though our overall database is currently over 766 thousand people, we do not have information on the autosomal database.