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[E19463]

I was referring to Carla as she wrote: "The wait can be excruciating..." see there: http://forums.familytreedna.com/show...3&postcount=50

Merriam Webster tells us: "Origin of EXCRUCIATE, Latin excruciatus, past participle of excruciare, from ex- + cruciare...

[E19463]

No, I like FTDNA and the idea behind but not the delivery times exploding from days to weeks and even months: http://forums.familytreedna.com/show...8&postcount=17





You are right, I do not know the person and also I am not a native English...

[E19463]

You disregard the negative experiences of customers. Even worse you do not tell the truth about the past when it comes to rightful expectations of customers who read about delivery times in days in the past and not in many weeks or even in months like nowadays:
http://forums.familytreedna.c...

[E19463]

Come on, stop lying to people, it used to be 9 days, not in la-la-land but in reality: http://forums.familytreedna.com/show...9&postcount=20
My question is, what do you intend with your lies?

I myself waited from November until April for Y37. Like someone else...

[E19463]

That is true, but the idea of having redundancy (three women instead of one) to enhance reliability/uptime is intriguing. ...

[E19463]

Just recent delays? Honestly?
I would say not so recent but rather ongoing since last year.
I have no understanding for denying the reality.



Nobody would.
I would not recommend risking to alienate family members because of this delays and everybody...

[E19463]

Timothy, if I would be FTDNA I would give you a medal for being my dream customer and honor your loyalty in many ways.

But I am not FTDNA.

[E19463]

This reminds me at a scene in a Monty Python movie when the guy was singing "Always look on the bright side of life", while hanging on the cross. I admire your optimism! ...

[E19463]

Thank you for the link and the numbers. It's a long way till everybody is tested, isn't it? ...

[E19463]

There is a German catchphrase: "Ritt auf dem Tiger". You cannot just jump off the tiger as he will eat you. FTDNA cannot stop taking new orders because it needs the cash although it may increase the backlog by doing so. You may call it vicious circle, you may call it snowball system, it is...

[E19463]

I was wondering how you managed to keep that cool and not going ballistic considering the delays you gone through. Glad to hear you got our results now. With the matches it seems there is a problem as my matches disappeared. Let's hope FTDNA will get this problem fixed faster than the backlog probl...

[E19463]

The never ending lab work and the IT problems may be separate issues but both boil down to a common cause: Not having enough resources, i.e. money....

[E19463]

Me, too. Wonder how long it will take to get them all back. ...

[E19463]

To me it seems that they are testing randomly. Why? Because the show must go on but as they do not have the capacity to test everyone in a chronological order (huge backlog!) they skip some tests and test some others. This has the effect of giving the appearence that everything is fine and business...

[E19463]

I also get an error message, the text is shown in red and it reads:

You have no matches with 'A' kits.
You have no matches with 'F' kits.
You have no matches with 'M' kits.

No matches were found for kit FE19463 in the one-to-many results database.
...