New USPS Door to Door Feature?

[Tali]

Any feedback from FTDNA on this issue yet?

[Tali]

Update - It seems that the best way to ship a kit back is sending it First Class with a signature request. This time, my kit went right to FTDNA instead of sitting in a P.O. box.
After traveling half way around the world, then arriving in New York, continuing on in the wrong direction to Maine,...

[Tali]

I've shipped several tests to FTDNA but my most recent one was delivered in a different way.

The USPS tracking notification says, Delivered, Front Desk/Reception.

In the past, it's always gone to a P.O. box.

Is this a new feature or was an unknown mistake...

[Tali]

Good Customer Service



PeBe I'm glad to see positive feedback because most of the time, the posts I read here are negative.

My most recent FF kit came back in three weeks but I've also had one that took seven weeks. I also had a kit with results that showed...

[Tali]

Same here. I immediately downloaded the raw data and matches before they disappeared....

[Tali]

Did you get your matches back yet? My new kit is recorded as complete as of 4/28 yet not one match is showing up....

[Tali]

Thanks for your response.
FYI, my mom's kit only became available today. The matches were up for a few hours and now they're gone....

[Tali]

Does anyone with parent - child kits (or other close relationships) have a glitch with their "In Common with" function?

Although my kit is one of those affected by FTDNA computer problem (which still has not been resolved as of this writing) and my matches are not showing, my...

[Tali]

I wouldn't worry! It will arrive and when it does, you'll realize it was worth the wait.

My first Family Finder test took seven weeks to complete. I was a bit impatient on that one. The delay was due to the end of the year sale.

Someone mentioned on another thread...

[Tali]

I agree, they are doing the best they can....

[Tali]

Yes, it was the Family Finder. Thnx...

[Tali]

Thanks. The raw data is available and I already uploaded it to a 3rd party tool. Is that data okay or is it possible that my raw data may be different with the end result?...

[Tali]

Don't Get Too Excited



They finally decided to update the estimated date. Here's what they wrote:

03/25/2015 - 04/08/2015 Results for your order have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note...

[Tali]

Origins and raw data became available today.
It's not displayed though. Go to MY DNA -> Family Finder -> my Origins

[Tali]

Yes, I'm still waiting for FF batch 605 as well. Customer support really did try to help but they aren't sure why there's a delay. Last week they said 2-3 weeks....