Project admin not able to view BigY block trees

[dnaforsennett]

Today I find I am unable to view the block trees of my project BigY participants - message is saying I need Advanced admin access, but even where I have this access level I'm still getting the message (used to be able to view on either Limited or Advanced). Have tried opening on Chrome and Firefox,...

[dnaforsennett]

Two donations made to my surname project group fund recently are STILL not showing up in the group fund. One was made by Paypal a week ago, and the other 6-7 days ago. I have contacted the groups email address, and the only response so far has been basically that paypal can be slow. My concerns...

[dnaforsennett]

I have now done this but am not happy with the response, which was basically "if paid by paypal there can be delays" .
1. I have never had delays before of more than a few hours when donations have been paid by paypal.
2. It has now been more than a week since one donation, and...

[dnaforsennett]

Thanks Jim, will do. (and yes, I am a surname project admin)...

[dnaforsennett]

I'm sure donations to my surname study project fund used to show up almost immediately, however I now have one that was made at least two days ago, and one that was made yesterday, that are not yet showing in the general fund account. Anyone know how long these are actually taking to show up at the...

[dnaforsennett]

BigY (in my surname project) ordered 13th feb 2020 as an upgrade to a Y111, and batched 1064. The results for this test keep on being pushed back further and further. Latest was expected to be 8th to 20th june and today I notice it has been pushed back again (22 jun to 6 july). What are the reasons...

[dnaforsennett]

I allow a mix of different types of tests in what I started as a surname YDNA project for various reasons. FF and mTDNA members need have some known family tree (genetic, not by marriage) connection to the surname, so it might be worth emailing those in your project to check. I keep these in the...

[dnaforsennett]

I am coming across more of my surname project members who are now uncontactable (defunct email addresses) and whose permissions appear to have defaulted to "Limited" since all the GDPR changes. Most of these are Y37 tests, some of whom I would really like to upgrade, but am unable to with...

[dnaforsennett]

The Guild of one name studies does have a DNA project advisor - if this surname project has the Guild logo badged on it (in project searches) then the Guild DNA advisor will have helped set it up, and should be able to help, even where a surname study admin is no longer active. Even if it doesn't have...

[dnaforsennett]

I've noticed that since all that GDPR stuff, and changing the way members granted admin permissions, I have quite a few project members who have defaulted to "limited" permissions and who haven't signed into their accounts since then. Some of these included people who had previously given...

[dnaforsennett]

Since I wrote that first message, I have had another email exactly the same to another project member who is a 1GD match at 12 markers (RM269) and who also only has their results and contact details on ftdna. Both these people are in my surname project as well as the Ireland YDNA project.

[dnaforsennett]

Thanks. Have replied....

[dnaforsennett]

I am now getting very concerned about an ftdna member who is sending spamming emails to hundreds (if not thousands) of people with very tenuous connections, wanting people to connect their family trees, send him Gedcoms etc. I have had contact with people from several other surname projects who have...

[dnaforsennett]

I've been trying to upgrade two kits (to YDNA67) that I manage within my surname project and on both got an "unexpected error" and the order doesn't appear to have gone through. Is this something to do with the discounted price? or is it completely random. I don't like trying again in case...

[dnaforsennett]

I've just removed someone from my surname project who has no demonstrable connection to that surname. They appeared to have joined around 50 different projects, many of them Y-DNA ones (this was a female, with the only test showing being an autosomal transfer that hadn't even been unlocked to use the...