Can someone please PM me Bennett Greenspans personal email

[Aperipatetic1]

I want to let everyone know that the entire issue has very graciously and fairly been fixed, and I want to express my sincere thanks to Mrs. Cloud at FTDNA.

Its fair to not only report problems but to offer thanks to the company and its staff when they quickly resolve things.
...

[Aperipatetic1]

Thanks to a user who shall be nameless I have a email in to Mr. Greenspan, hopefully he will resolve the matter of deleting my account and offering a partial refund.

Thanks to the user who helped me.

[Aperipatetic1]

I asked for a email, not for your opinion. I cannot prove it in your case, but I think that the folks who are heavily invested emotionally and financially in the company and its products will overlook almost anything and will hop at the chance to stifle any negative personal experiences because they...

[Aperipatetic1]

The nonsense of their system giving me a bunch of parent child false matches right after I lost my father is the least of my complaints. It only confirms my opinions about the business.

Its virtually impossible in my exp to get them to make contact with you, respond, fix anything, nor do...

[Aperipatetic1]

SECOND REQUEST

Can someone who has the email for Bennett Greenspan please send it to me, or at this point post it.

I am so sick of trying to deal with this company. If anyone is a LinkdIn member and can get Greenspans personal email off of that site I would strongly appreciate...

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I agree with you Mrs. Dakin, I doubt the two issues are related. I dont trust their system anymore. They have had Months now to fix the empty database in my My 'Origins' and it was like pulling teeth to get anyone to respond to me.. I only got a response via email after complaining here in the forums...

[Aperipatetic1]

I started a thread about this I think several MONTHS AGO now..

I asked them to offer refunds to people, or partial refunds, if they cannot keep their system working under normal conditions. I got the same message that the other user reported of 'no time frame to be fixed' etc.. and no...

[Aperipatetic1]

Guys can someone please PM me Mr Greenspans email address.

I have emailed the help desk to ask that my entire account be wiped and deleted here and no one responded to this help request, or as before, even acknowledging that such a request was made.

I believe I will need...

[Aperipatetic1]

Is your terminal Y SNP called as M222?

If not what is your terminal Y SNP, if you are willing to share. I think that no matter the outcome, your trip is something that a lot of people (including me) are jealous of not being able to partake in.

If you are called as M222,...

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Below is the link to the official overview of the DNA results of Richard III, and its notations pertaining to the living paternal issue descendants through Edward III (b. 1312) used for comparison. No paternal lineage of Richard III is known to exist. To compare the Y-Haplogroup of Richard III's newly...

[Aperipatetic1]

Ok, thanks for the response.

The way this appears to me.. which may or may not be what is actually going on.. is that a sort of 'busy-work' obstacle course is being set up for users to hassle with, or to keep them occupied with, in which they are encouraged to send emails to a 'help'desk...

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Elise, I am not wishing to be rude, nor am I casually asking for a refund as a lark. I have received no help of any sort, no one has offered any info that I do not already know (my account is not functioning properly).

I dont want to waste you time, and I do not want any more of my own...

[Aperipatetic1]

Thanks Pinny, it does appear that, in these cases taken to the BBB that they do seem to pass out a refund, but it should not have to come to that point for the overwhelming majority of people.

They should be doing the right thing because its the right thing. I did get some usefulness...

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That might be a valid point IF we were talking about Y or Mt accounts, however I am ONLY a autosomal customer, and the testing alone has no value in and of itself to me. Its the ability to maintain site functionality and to enable matching that has value. As a complete aside, I did complete Y testing...

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I think I have been very patient as pertains to a recent issue I have detailed repeatedly concerning the de-population of my My Origins database. I had severe trouble getting in contact with anyone from FTDNA, and have since been told they are looking at it, and that its a potentially widespread problem....