New interface a complete mess

[trifud]

I reported this bug a month ago but they haven't fixed it yet.

[trifud]

The kit which was mentioned in the first message is actually mine. I submitted a bug report some time ago but FTDNA hasn't fixed it yet and I continue receiving tens of false matches on daily basis.

In the mean time I submitted my sequence to GenBank and it appeared as H27 on both GenBank...

[trifud]

It seems that there is a new interface but unfortunately it is a complete mess. What I get is a mixture of a mobile and a desktop website with overlapping texts and components. Ubuntu 14.04, Firefox 37.0.1, 1920x1080.

[trifud]

If you try to save the Big Y data as a CSV file, you get:

Server Error in '/' Application.
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily...

[trifud]

Darren, but this still does not explain why later orders get processed before earlier ones.

[trifud]

lgmayka, did they solve your problem? I have exactly the same problem since about two weeks ago and I have written to helpdesk but they haven't answered yet.

[trifud]

I wrote to them about two weeks ago and still nothing. I hope they fix the issue before the next ice age.

[trifud]

I suggested a new SNP test from GAP and the next time I logged in a messgae informed me that my e-mail has been blacklisted. I wrote to helpdesk a long time ago but they haven't made anything to reslove the issue so far. The worst thing is that I ordered a new kit and now I don't have the password since...

[trifud]

http://samtools.github.io/hts-specs/SAMv1.pdf

[trifud]

Hi, I am doing some research and I need to know what SNP tests did the following products include:

Deep Clade
Deep Clade-R
Misc-R
DeepSNP-R1b
Deep Clade Extended
Deep Clade Extended C
DeepSNP-R1b1c U Series

Does anybody remember?...

[trifud]

I upgraded four kits to 37 STRs and they were batched on the 4th of September in batch 586. Still no results.

[trifud]

Waiting for weeks and months without any news is really a big pane. You should do something about it.

[trifud]

Y-series SNP names have been on the ISOGG tree for a long time but still there is not BY SNP placed on the ISOGG tree. So currently YFull's SNP names are more established than FTDNA's BY-series: http://www.isogg.org/tree/index.html

[trifud]

Can you access this page: https://my.familytreedna.com/big-y.aspx

By the way, on that page FTDNA claims that Big Y has "10 Million base-pair coverage - more than any other Y-DNA test on the market." FGC actually covers 14 million bp.

[trifud]

It seems that FTDNA processes incoming mail in batches too. Once I sent a DNA sample to FTDNA and another one to YSEQ on the same day. Both FTDNA and YSEQ are located in Houston, TX. Seven days later YSEQ notified me that the sample has arrived. It took almost three weeks for FTDNA to report my kit...