Cannot get reply to query!

[seawarrior]

Thanks to all who responded. The suggestion to phone was a good one and I got the matter resolved entirely to my satisfaction as a result of calling. The kit is now (finally) in the lab - results eagerly awaited

[seawarrior]

Thanks, yes it may come to that. I'm in Ireland and with time differences and cost etc., it's usually easier to email. But you're probably right.

[seawarrior]

I hate to have to do this but I am posting here as a last resort. I have emailed a query to the help desk 4 times since 8 Jan - 2 weeks ago now - and apart from receiving the automated reply to say that my query has been received, I have heard nothing back yet.
My query is in connection with...

[seawarrior]

Update please?

This is now dragging on - I've been trying to download raw data since last Friday - could we have an update on when you expect to resolve this issue please?
Thanks

[seawarrior]

Hi MrsB,
thanks for your reply. Just for the record I did share the full maternal line, including names, dates and locations with the adoptee match as soon as he contacted me, along with an offer of any further assistance that I can give. I've also sent him a link to this thread. It would make...

[seawarrior]

Thanks Jim. The test taken was FMS, but in view of the statistics I see there is a significant chance that the common ancestor was many, many generations back.

By the way I did reply to the above replies but it hasn't appeared yet, thanks to all

[seawarrior]

Thanks for all the replies, and so fast -as a first time poster, I'm impressed!
For the record the Haplogroup in question is T2b7A2. I don't know if this is old or new, or how would I check that?
Comparing FF matches sounds like a really good idea. I can go back to a gg grandmother, born...

[seawarrior]

Hi, I'm very new to the world of DNA testing, so I would be very grateful for some insight on the following dilemna.
My paternal uncle recently tested and got a zero step match on his mtDNA results. I was contacted by this match (as I am the email contact for my uncle) who was very anxious to...