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Uploaded Ancestry Tree (gedmatch file) - FTDNA severs connections when I link matches

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  • Uploaded Ancestry Tree (gedmatch file) - FTDNA severs connections when I link matches

    I uploaded an Ancestry DNA tree to FTDNA but when I link matches it sometimes then severs a family connection higher up the tree leaving bits of the tree completely separate. I thought maybe I had inadvertently upset the software. So I deleted the tree & re-uploaded it. Same thing again! And I cannot see a way to connect them back to a relative that is already in the tree.

    Am I messing up badly or is this really this janky? If random bits of tree are severed then it renders the tree unusable & I'll just delete it/

    Thanks for any assistance

    PS Will not be posting a link to the tree! will happily answer questions thanks

    EG I link match 'Freda' - Freda's mother & father & maternal grandparents remain attached. But this line continues up with the paternal grandparents to the main tree. The separation occurs between the father & the paternal grandparents
    Last edited by abiu; 21 November 2020, 09:15 AM.
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