Autosomal transfer

[musmitty]

I originally tested with another site, but paid the $20 to unlock results on FTDNA. My origins populated almost immediately but I don't seem to be able to access anything else. A list of matches also appeared during one early login attempt, but they no longer appear and nothing since. Thoughts?

Product
Order Status Date Batch
Kit
Ordered 12/04/2017
Sent 12/05/2017
Kit Received Pending
Free Autosomal DNA Transfer
Ordered 12/04/2017 0
Autosomal Transfer Unlock
Ordered 12/05/2017 0

[prairielad]

Log on to kit
Click on myFTDNA (upper left of screen)
Account Settings > match and email settings

Are all of your Family Finder Matches & Email Notifications set to Yes?
if set to No, you will not see any matches for that level of matching.

if yes, then you should then contact FTDNA via their open a request form or phoning directly
https://www.familytreedna.com/contact

Where did you test originally and when?

[musmitty]

That was it. Thanks for the assistance.

I tested with 23 & me last June/July.