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Autosomal transfer

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  • Autosomal transfer

    I originally tested with another site, but paid the $20 to unlock results on FTDNA. My origins populated almost immediately but I don't seem to be able to access anything else. A list of matches also appeared during one early login attempt, but they no longer appear and nothing since. Thoughts?

    Product
    Order Status Date Batch
    Kit
    Ordered 12/04/2017
    Sent 12/05/2017
    Kit Received Pending
    Free Autosomal DNA Transfer
    Ordered 12/04/2017 0
    Autosomal Transfer Unlock
    Ordered 12/05/2017 0

  • #2
    Log on to kit
    Click on myFTDNA (upper left of screen)
    Account Settings > match and email settings

    Are all of your Family Finder Matches & Email Notifications set to Yes?
    if set to No, you will not see any matches for that level of matching.

    if yes, then you should then contact FTDNA via their open a request form or phoning directly
    https://www.familytreedna.com/contact

    Where did you test originally and when?
    Last edited by prairielad; 5 January 2018, 11:58 AM.

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    • #3
      That was it. Thanks for the assistance.

      I tested with 23 & me last June/July.

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