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I'm not sure how big an issue this is but I'm a little concerned.
I purchased a Family Finder test for each of my parents. We live in Australia. The kit numbers were two digits apart and both my parents live at the same address which is about 2,500km from my own address, so I was not able to personally supervise.
The test kits arrived in individual envelopes but were posted inside a single international post envelope so the individual kits may have been numbered but not named.
My mother completed one and put it in the mail. My father took a week before completing his and due to his delay they decided to send his air mail inside of sea mail.
I was notified by FtDNA yesterday that the kit for my father has arrived. Not realising that my father's kit had even been posted, my first thought was that my mother completed my father's kit and vice versa. I sent her a message and asked her which kit number she completed.
She tells me she thinks - from memory - that she completed the kit number which was my father's but isn't quite sure. However, she also told me that my father's kit had now been posted.
Frankly, I am surprised that either kit has arrived in this short time as the other ones I have sent took about four weeks in transit, and one of those was airmail too. I'm glad it has got there.
I am wondering what the issue is going to be if they are wrong? The name can be easily changed but the gender matters, doesn't it?
I have created a support ticket but unless they can read the signature on the permission slip I'm not sure how they could tell which is which, unless they keep the packaging and know which one arrived standard mail and which came air mail.
I don't remember what detail is actually on the permission slip - did we print our full name and then sign, or only sign?
I purchased a Family Finder test for each of my parents. We live in Australia. The kit numbers were two digits apart and both my parents live at the same address which is about 2,500km from my own address, so I was not able to personally supervise.
The test kits arrived in individual envelopes but were posted inside a single international post envelope so the individual kits may have been numbered but not named.
My mother completed one and put it in the mail. My father took a week before completing his and due to his delay they decided to send his air mail inside of sea mail.
I was notified by FtDNA yesterday that the kit for my father has arrived. Not realising that my father's kit had even been posted, my first thought was that my mother completed my father's kit and vice versa. I sent her a message and asked her which kit number she completed.
She tells me she thinks - from memory - that she completed the kit number which was my father's but isn't quite sure. However, she also told me that my father's kit had now been posted.
Frankly, I am surprised that either kit has arrived in this short time as the other ones I have sent took about four weeks in transit, and one of those was airmail too. I'm glad it has got there.
I am wondering what the issue is going to be if they are wrong? The name can be easily changed but the gender matters, doesn't it?
I have created a support ticket but unless they can read the signature on the permission slip I'm not sure how they could tell which is which, unless they keep the packaging and know which one arrived standard mail and which came air mail.
I don't remember what detail is actually on the permission slip - did we print our full name and then sign, or only sign?
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