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Problem logging into FTDNA

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  • #16
    Worked for me too. Thanks.

    Originally posted by BrianP View Post
    As long as I avoid the home page, I can get into the
    site and navigate using the drop-down menus. Any page other than the home page seems to work OK - I used https://my.familytreedna.com/y-dna-matches.aspx and was taken to the log-in screen which accepted my details.

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    • #17
      TiP appears to be broken as well

      The TiP reports aren't generating any valid output either.

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      • #18
        I emailed IT last night and this morning I received a reply that the log in issues were corrected this morning.

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        • #19
          Still not able to log in

          This is apparently still a problem. I have attempted to log in from the home page and am unable. As stated previously, it can be bypassed successfully from this link: https://my.familytreedna.com/y-dna-matches.aspx

          Still waiting on a Y37 for my grandfather's cousin due back today, so will be checking a couple of times during the day.



          .

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          • #20
            It just worked for me. I checked it before I posted. I'll try it a few more times from different machines just to see.

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            • #21
              just worked for me too but it was very slow loading. I guess they are working on the problem

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              • #22
                Still not working here.

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                • #23
                  I'd suggest clearing your browser cache or trying an alternate browser if you have one. It's been working fine since this morning for me.

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                  • #24
                    Clearing cookies created during the last 24 hours cured the problem for me.

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                    • #25
                      website down

                      Although this forum seems to be up and running, the main FTDNA website seems to be experiencing problems, at least for me.

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                      • #26
                        There seems to be some hiccups somewhere because my husband's FF matches went from 26 pages to 3.

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                        • #27
                          Main website still down for me. Has been down since this afternoon, eastern USA time. Thank goodness I ordered my family finder on Fri. with the coupon donated from vvfj! Thanks again!!! I hope that people who are still trying to order the family finder test through the website with the coupon can get through before the deadline.

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