Problem logging into FTDNA

[varlene]

There is a problem logging into the FamilyTreeDNA website. Hopefully somebody will notice and get it fixed soon. Thanks.

[1_mke]

I'm having the same issue. I suspect they have all gone home at this point so it may not get fixed until tomorrow morning.

[1_mke]

It looks like you can get to the "Pending results" page though if you are wondering what the status of any in progress tests are.

https://my.familytreedna.com/pending-results.aspx

[MoberlyDrake]

I can't log into any of my accounts.

Carol Anne

[gtc]

When I try to login I keep getting the login screen again.

[1_mke]

Interesting. So long as I don't try to go to the home screen I'm OK. So for instance I can go do the family finder page...

https://my.familytreedna.com/family-finder-matches.aspx

Without an error after I log in.

[PDHOTLEN]

And I thought just little ole me was being targeted, for some reason. (I can't log on either).

[Kountz]

Ay, same here. All the other pages load fine for me after logging in, so long as I have a direct link to them. The my.familytreedna.com page is unreachable, however.

[Yaffa]

Mine not working either

[djparlette]

I am able to login in but when I try to go to my Family Finder page it says the site is in a redirect loop, whatever that means!

[djparlette]

I'm on Chrome and this is the message:
This webpage has a redirect loop
The webpage at http://my.familytreedna.com/ has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.
Here are some suggestions:
Reload this webpage later.
Learn more about this problem.
Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects.
So i deleted all my cookies and that did not help at all.

[ragnar]

Yeah, I can't log in either.

[T E Peterman]

Deleting Temporary Internet files & Cookies doesn't help the matter. Something happened between yesterday & today. Everyone seems to be affected, so the problem must be at the Family Tree DNA website.

Timothy Peterman

[mihun]

Same problem here. Any news or response from FTDNA?

[BrianP]

As long as I avoid the home page, I can get into the site and navigate using the drop-down menus. Any page other than the home page seems to work OK - I used https://my.familytreedna.com/y-dna-matches.aspx and was taken to the log-in screen which accepted my details.