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  • Problem logging into FTDNA

    There is a problem logging into the FamilyTreeDNA website. Hopefully somebody will notice and get it fixed soon. Thanks.

  • #2
    I'm having the same issue. I suspect they have all gone home at this point so it may not get fixed until tomorrow morning.

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    • #3
      It looks like you can get to the "Pending results" page though if you are wondering what the status of any in progress tests are.

      https://my.familytreedna.com/pending-results.aspx

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      • #4
        I can't log into any of my accounts.

        Carol Anne

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        • #5
          When I try to login I keep getting the login screen again.

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          • #6
            Interesting. So long as I don't try to go to the home screen I'm OK. So for instance I can go do the family finder page...

            https://my.familytreedna.com/family-finder-matches.aspx

            Without an error after I log in.

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            • #7
              And I thought just little ole me was being targeted, for some reason. (I can't log on either).

              Comment


              • #8
                Ay, same here. All the other pages load fine for me after logging in, so long as I have a direct link to them. The my.familytreedna.com page is unreachable, however.

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                • #9
                  Mine not working either

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                  • #10
                    I am able to login in but when I try to go to my Family Finder page it says the site is in a redirect loop, whatever that means!

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                    • #11
                      I'm on Chrome and this is the message:
                      This webpage has a redirect loop
                      The webpage at http://my.familytreedna.com/ has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.
                      Here are some suggestions:
                      Reload this webpage later.
                      Learn more about this problem.
                      Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects.
                      So i deleted all my cookies and that did not help at all.

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                      • #12
                        Yeah, I can't log in either.

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                        • #13
                          Deleting Temporary Internet files & Cookies doesn't help the matter. Something happened between yesterday & today. Everyone seems to be affected, so the problem must be at the Family Tree DNA website.

                          Timothy Peterman

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                          • #14
                            Same problem here. Any news or response from FTDNA?

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                            • #15
                              As long as I avoid the home page, I can get into the site and navigate using the drop-down menus. Any page other than the home page seems to work OK - I used https://my.familytreedna.com/y-dna-matches.aspx and was taken to the log-in screen which accepted my details.

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