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Family Finder is not showing a match between me and my son. Help!

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  • Darren
    replied
    Family Finder matching should be corrected by the end of next week per engineering.

    -Darren
    Family Tree DNA

    Leave a comment:


  • dna
    replied
    Originally posted by GeoMetric View Post
    Few weeks ago my brother's Family Finder results were published. I am listed on his matches, but he is not listed on my matches. I called FTDNA (Gene by Gene, Ltd.) to notify of my problem. The first girl documented my issue and said it would be fixed by Monday. Tuesday comes, still not fixed. I call a second time requesting them to fix this issue, I give the employee my brother's kit # (He said they didn't have it???)he claims with the kit # my problem will be fixed soon. I wait few more days, no fix, so I call yesterday and request to speak with a supervisor, he is in a meeting, not available. Today I call and request to speak to a supervisor, they take my number again, and state he will call. He finally calls and gives me the run around that many kits are broken and they are working on it. Terrible customer service!
    I have now went on my Linkedin account and found many employees, the president, managing partners, etc...I will give the tech team a few more days, if not fixed I will contact Max Blankfeld, and Bennett Greenspan to start!
    If you have read other threads in the forum, you would have noticed that the supervisor provided you with the accurate description of current situation.

    Yes, many kits have the same problem. However, most of people only have problems with new matches.

    For example, I am being contacted by people who can see me, but I cannot run In Common With them since I do not see them matching me (or other kits I take care of).

    Wouldn't it be nice if Family Tree DNA offered us the explanation? Yes! Was any explanation offered? No...

    W. (Mr.)

    Leave a comment:


  • GeoMetric
    replied
    Time to take Legal Action!

    Few weeks ago my brother's Family Finder results were published. I am listed on his matches, but he is not listed on my matches. I called FTDNA (Gene by Gene, Ltd.) to notify of my problem. The first girl documented my issue and said it would be fixed by Monday. Tuesday comes, still not fixed. I call a second time requesting them to fix this issue, I give the employee my brother's kit # (He said they didn't have it???)he claims with the kit # my problem will be fixed soon. I wait few more days, no fix, so I call yesterday and request to speak with a supervisor, he is in a meeting, not available. Today I call and request to speak to a supervisor, they take my number again, and state he will call. He finally calls and gives me the run around that many kits are broken and they are working on it. Terrible customer service!
    I have now went on my Linkedin account and found many employees, the president, managing partners, etc...I will give the tech team a few more days, if not fixed I will contact Max Blankfeld, and Bennett Greenspan to start!

    Leave a comment:


  • dianee
    replied
    FF not showing match ?

    Hey, has there been any progress on your issue? I just encountered the same problem. My niece and I do not show as matches on ech others pages. But we show as ICW on the pages of other common relatives. Is there any hope??

    Leave a comment:


  • Armando
    replied
    Originally posted by Հայկո View Post
    Until the facts are in we cannot say what happened in hstraf's situation, but last year around this time FTDNA did a lab mix-up of a female's mtdna test. The lady questioned her haplogroup classification because FTDNA and 23andme gave her totally different haplogroup. Her situation was resolved by FTDNA to her satisfaction.

    IMO-one mix up is one too many.
    Other than a mix-up what is your explanation of the ICW being all the same? A cousin's DNA test? That doesn't explain every single ICW.

    Leave a comment:


  • Armando
    replied
    Originally posted by crossover View Post
    well if you are desperate enough you can take a paternity test by a seperate company and if they prove you are his biological father, show the results to the ftdna customer supporter to show that they made a mistake.
    Originally posted by Հայկո View Post
    Or have his son take AncestryDNA test, transfer to FTDNA and see what the results are.

    Cheaper way would be have his son take AncestryDNA test, upload raw DNA to gedmatch. Father could upload his raw DNA results from his Family Finder test to gedmatch, then compare the results.
    He shouldn't have to do either of those. If you read posts #2 and #3 you can see that poster travers hit the nail on the head and he provided the perfect way to prove it because the ICW shows all the same for the other person.

    Leave a comment:


  • Հայկո
    replied
    Until the facts are in we cannot say what happened in hstraf's situation, but last year around this time FTDNA did a lab mix-up of a female's mtdna test. The lady questioned her haplogroup classification because FTDNA and 23andme gave her totally different haplogroup. Her situation was resolved by FTDNA to her satisfaction.

    IMO-one mix up is one too many.

    Leave a comment:


  • tlgarrison
    replied
    Wow, someone at FTDNA needs to put this right and quick. This kind of thing would be extremely stressful.

    But if you think about it the likelihood that your son would not match you but actually find a full parent match at the same time is a very low possibility. Adoptees would love to be so lucky. So it almost has to be switched results uploaded into the wrong account. So I guess I might be thinking wrong but wouldn't It be the father's data that was uploaded incorrectly into someone else's account?

    Leave a comment:


  • E19463
    replied
    Originally posted by crossover View Post
    well if you are desperate enough you can take a paternity test by a seperate company and if they prove you are his biological father, show the results to the ftdna customer supporter to show that they made a mistake.
    Hopefully for you they made a mistake! The reliability of FTDNA concerns us all.

    Leave a comment:


  • Հայկո
    replied
    Originally posted by crossover View Post
    well if you are desperate enough you can take a paternity test by a seperate company and if they prove you are his biological father, show the results to the ftdna customer supporter to show that they made a mistake.
    Or have his son take AncestryDNA test, transfer to FTDNA and see what the results are.

    Cheaper way would be have his son take AncestryDNA test, upload raw DNA to gedmatch. Father could upload his raw DNA results from his Family Finder test to gedmatch, then compare the results.

    Leave a comment:


  • crossover
    replied
    Originally posted by hstraf View Post
    Just a quick update that this problem is still not resolved by FTDNA.

    These jokers are really not very professional, are they? Their actions prove to me they are not interested in addressing this problem. I will never recommend them for DNA testing of any sort to anyone.

    They are unreliable, and if you can't have 100% trust in the company that gives your DNA test results... well... pick a different company.

    well if you are desperate enough you can take a paternity test by a seperate company and if they prove you are his biological father, show the results to the ftdna customer supporter to show that they made a mistake.

    Leave a comment:


  • Lucky
    replied
    Oh right, I get it now, thanks!

    Leave a comment:


  • travers
    replied
    Originally posted by Lucky View Post
    I have just looked back at the original message in this thread and noticed that on the image attached it stated that the mystery person was an 'x match' to the poster's son. How can this be? Fathers don't share any x chromosome with their sons...so am I right in saying this must be the DNA of his mother or at least a relative on the maternal side? Or perhaps this was not a photographic image of the actual match?
    Somebody else's data was posted in his son's account, therefore this other person matched completely identical including the X of course as the two accounts had the same data. Unlike 23andme and Gedmatch FTDNA's matching system can't distinguish half identical segments from fully identical segments so the other person was classified as a parent to this man's son.

    Leave a comment:


  • Lucky
    replied
    I have just looked back at the original message in this thread and noticed that on the image attached it stated that the mystery person was an 'x match' to the poster's son. How can this be? Fathers don't share any x chromosome with their sons...so am I right in saying this must be the DNA of his mother or at least a relative on the maternal side? Or perhaps this was not a photographic image of the actual match?

    Leave a comment:


  • Darren
    replied
    hstraf,

    Do you have a helpdesk issue or anything that I can follow up on?

    -Darren
    Family Tree DNA

    Leave a comment:

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