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Family Finder match is not reciprocal

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  • Family Finder match is not reciprocal

    When looking from Joe's account he is a 125 cM Family Finder match with his known cousin Ken. When looking from Ken's account Joe does not show up as a match.

    What is the likely explanation?

  • #2
    That's strange. Did one of them just receive results? If so, I'd check again tomorrow -- perhaps just a delay in populating all the matches.

    If you're still not seeing the match from both kits tomorrow, email Customer Support so they can check into it and report to IT if needed.

    Elise

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