You're welcome to differ but any quantitative or qualitative analysis would almost certainly disagree with you. 23andMe's had their data corruption issue with the Ancestry Composition tool recently. The root problem was identified and fixed in days, not weeks or months. Ancestry rolled out their raw DNA download service and ran into capacity issues. Again, in days rather than weeks or months the service was essentially offline and word is they'll be back on line sometime in the coming week. We’ll have to wait and see on that one but so far I have no complaints.
The rest of the things you mention secondary issues involving functionality. If you want to go down that road I could go on for hours listing things that one or the other of the three has that the other two lack.
FTDNA can’t even get simple things right like the “Remember Me” check box on the login screen. It’s never worked and should just be removed yet it sits there mocking us every time we go to the login page.
I’ve been an IT professional for twenty three years and an MBA for four. FTDNA’s IT is clearly a freaking disaster right now and has been for the sixteen or so months I’ve been a customer. They roll out stuff that wouldn’t pass the most basic QA process and take weeks or months to fix it while setting dates for resolution that are completely fictitious. When I first came over it was by way of a 23andMe transfer. They had apparently tested the process with only data sets from the first generation 23andMe tests. It took a couple of months to fix that problem from what I recall. It’s been one thing after another since then.
Bad stuff happens in IT. I’m willing to forgive it when it is infrequent, handled quickly and/or there is a clear positive trend in how things are being handled. To date that has NOT been the case here. If anything things have gotten steadily worse.
As I’ve observed before FTDNA clearly has a lot of competence in the areas of business strategy and in their lab and science areas. Their inability to execute operationally and on the IT side is extremely frustrating though. This isn’t just a hobby for many of us. I have an eighty plus year old mother who was adopted. I’d like to discover who her birth parents are while she’s still around for me to share that information and FTDNA is one of the services I’m using to try to solve that mystery. Thank God it isn’t the only one and that I’m able to afford testing elsewhere.
The rest of the things you mention secondary issues involving functionality. If you want to go down that road I could go on for hours listing things that one or the other of the three has that the other two lack.
FTDNA can’t even get simple things right like the “Remember Me” check box on the login screen. It’s never worked and should just be removed yet it sits there mocking us every time we go to the login page.
I’ve been an IT professional for twenty three years and an MBA for four. FTDNA’s IT is clearly a freaking disaster right now and has been for the sixteen or so months I’ve been a customer. They roll out stuff that wouldn’t pass the most basic QA process and take weeks or months to fix it while setting dates for resolution that are completely fictitious. When I first came over it was by way of a 23andMe transfer. They had apparently tested the process with only data sets from the first generation 23andMe tests. It took a couple of months to fix that problem from what I recall. It’s been one thing after another since then.
Bad stuff happens in IT. I’m willing to forgive it when it is infrequent, handled quickly and/or there is a clear positive trend in how things are being handled. To date that has NOT been the case here. If anything things have gotten steadily worse.
As I’ve observed before FTDNA clearly has a lot of competence in the areas of business strategy and in their lab and science areas. Their inability to execute operationally and on the IT side is extremely frustrating though. This isn’t just a hobby for many of us. I have an eighty plus year old mother who was adopted. I’d like to discover who her birth parents are while she’s still around for me to share that information and FTDNA is one of the services I’m using to try to solve that mystery. Thank God it isn’t the only one and that I’m able to afford testing elsewhere.
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