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  • rod
    replied
    Originally posted by 1_mke View Post
    Can't help myself, gotta say tha this number of errors is certainly not "to be expected". At least not in any competent reasonably well run and funded IT department.
    Does this mean they finally noticed?

    http://www.familytreedna.com/careers.aspx
    Information Technology/Project Manager
    New Position Available as of 04/12/2013

    INFORMATION TECHNOLOGY/PROJECT MANAGER
    Job Description:

    Provides oversight to the IT Department by monitoring software development on all projects and ensuring that information flows seamlessly to internal/external customers and the top management of the company. Ensures that targeted business goals are achieved. This position will be responsible for all aspects of managing and motivating the IT Department.
    JOB DESCRIPTION:
    Leads software development and maintenance activities in Information Technology. Manages software programmers and programmer/analysts in the Software Development Department, monitoring and assessing their performance on an ongoing basis. i.e. hires, trains, coaches, appraises, rewards, motivates, disciplines, terminates as necessary, etc.
    Advises on design standards, architectural platforms and best practices for software development. Establishes and enforces software development standards.
    Provides effective leadership in the creation and maintenance of internal and external systems. This includes leading and managing software developers, providing expertise and guidance in defining system requirements and impact, enhancing and maintaining system components, and interacting with internal and external customers to ensure the delivery of the product – on time, and with exceptional quality.
    Establishes and enforces software development standards. i.e. consistent user interfaces, secure coding practices, documentation, testing, etc.
    Establishes quality assurance protocols that ensure data integrity and reliability and protect the ongoing steady state of enterprise software applications.
    Helps design, create or modify applications, databases and reports to deliver client requested information.
    Supports clients in the operation of the applications, databases or reports as required. Troubleshoots problems as required.
    Keeps abreast of technical developments, new applications and threats to the applications supported
    KNOWLEDGE & SKILLS DESIRED:
    4 Year Degree Preferred
    C# Programming Language – Expert
    Microsoft SQL Server – Intermediate
    Visual Studio - Intermediate
    Project Management – Intermediate
    SUPERVISION RECEIVED: Tasks and projects usually have predetermined standards for completion and deadlines to be set in agreement with the President or Vice-President of the company. Significant issues or potential delays in completion of projects need to be discussed with the President or Vice-President of the company with recommendations for resolution.
    Job Function: Information Technology/Project Manager
    Employer: Family Tree DNA
    Requisition:
    Position Title: Information Technology/Project Manager
    Number Of Openings: 1
    Salary Range: Salary commensurate with experience
    Work Type: Full Time
    Duration: Permanent Position
    Approximate Hrs Per Week: 40
    Desired Start Date: Immediate
    Travel: No Travel
    Job Location: Houston, Texas United States

    Leave a comment:


  • Bartot
    replied
    I got extra matches, but have found that the default is now setup to show me no matches, so I change the drop down selection and run report, then my matches appear.

    Leave a comment:


  • T E Peterman
    replied
    RCrumpton: That message sort of clarifies something that a lot of us have been wondering. There are still problems. Family Tree DNA is aware of it & working on it. Chances are, they will find a fix within the next week or two. They might have to run the database again (in which case, cm values could shift for the rest of us again).

    Thanks for asking them.

    Timothy Peterman

    Leave a comment:


  • 1_mke
    replied
    Can't help myself, gotta say tha this number of errors is certainly not "to be expected". At least not in any competent reasonably well run and funded IT department.

    Leave a comment:


  • RCrumpton
    replied
    I have kits at Ancestry, 23andme, and all the other places listed in my signature, all with matches.

    T E Peterman: I'm glad your matches are back and everything is back to normal. Mine are certainly not. I have made the ftdna CSR's aware of the issue. I was brief. I stated the kit number. Their (Family Tree DNA's) response, dated April 11, 2013, was:
    ---------- Forwarded message ----------
    From: <[email protected]>
    Date: Thu, Apr 11, 2013 at 2:15 PM
    Subject: Re: FF: Problem - FF (ID:1219588)
    To: ME


    Hello,

    Thank you for contacting Family Tree DNA. At this time there are several bugs affecting the Family Finder system. This is to be expected given the nature of the updates that were recently applied to the Family Finder database and our IT department is working diligently to clean them up. This issue is one of which they are aware and will be addressed as quickly as possible. As always, we appreciate your continued patience as we work to maintain our position on the cutting edge of genetic genealogy technology.

    Have a nice day.

    Regards,

    Taylor
    Information Specialist
    Data Assurance
    Family Tree DNA

    Leave a comment:


  • T E Peterman
    replied
    As far as everyone else (at least those on this forum) are concerned, matches are back & things are back to normal.

    I suggest that you contact them directly through their "contact us" messaging system. Be brief. Provide the kit numbers without matches, or those who aren't showing obvious relatives as matches.

    They might still have a problem, and they might not know about it until someone reports it. And by this, I mean, reports it after April 2. I'm sure they got hundreds, if not thousands, of messages before that making this complaint.

    Timothy Peterman

    Leave a comment:


  • Lincoln
    replied
    RCrumpton & dggslf - Have either of you tested at 23andMe or Ancestry, and if you did, do you have matches anywhere else? BTW- I have matches at Gedmatch that I don't match here, even though the kits at Gedmatch are FTDNA tested kits (I know there are 23ndMe & Ancestry kits too there at Gedmatch, which is down for maint right now)...

    RCrumpton - You should contact them- I just re-read your last post... Something is obviously amiss with your family not matching as it did before.
    Last edited by Lincoln; 13 April 2013, 04:32 PM. Reason: Detail

    Leave a comment:


  • RCrumpton
    replied
    They are absolutely having issues. My father, sister, and mother are all in the system, and showed up for me at one point.

    Leave a comment:


  • dggslf
    replied
    I had no matches until sometime in early February of 2013, though I tested in March 2011. What's weird is that it said my match was from May of 2012. Now that they've completed their tweaking of build 37, I no longer show any matches at any level.

    The match I had was 3-5 cousin. We shared a total of 22.48 cM and a longest block of 17.03 cM. I emailed FTDNA customer service and the response I got was that I have no valid matches and the build 37 data is now complete. However, GEDmatch shows us with a total of 26 cM and suggested 4.6 GD, so this is all a bit confusing. I have not uploaded build 37 data to GEDmatch, since I saw where their tool will just reconvert it back to build 36.

    It's hard to trust this FTDNA data without any good explanation of the flip/flop with matches that I and others on this forum are seeing.

    Kit#N56253
    Last edited by dggslf; 13 April 2013, 04:01 PM. Reason: spelling corrections

    Leave a comment:


  • RCrumpton
    replied
    Yes, I mailed it back in. When I said my kit was received, I meant by FTDNA. They "completed" the test 2/23/13. Their latest (written) response is:

    At this time there are several bugs affecting the Family Finder system. This is to be expected given the nature of the updates that were recently applied to the Family Finder database and our IT department is working diligently to clean them up.

    Leave a comment:


  • thetick
    replied
    Originally posted by RCrumpton View Post
    I have zero matches at any level. At one point in time during the conversion, I was able to see matches for a day or so, then they all disappeared again. FTDNA received my kit in August of 2012, I saw matches for a day or so, and haven't seen any since. Currently my Family Finder matches page, at any level, says "This test is currently on order and matching will be possible when results come back."
    Did you mail it back? If so when? If it's been a while just Call FTDNA on the phone and ask them to fix it or give back your money.

    Leave a comment:


  • RCrumpton
    replied
    Originally posted by MFWare View Post
    Are you getting no matches at all or are you getting no matches at a particular level? For example, at [Close and Immediate], I have one match. He was my half-brother. At [Show All Matches], I have 82 matches.

    What is your match level?
    I have zero matches at any level. At one point in time during the conversion, I was able to see matches for a day or so, then they all disappeared again. FTDNA received my kit in August of 2012, I saw matches for a day or so, and haven't seen any since. Currently my Family Finder matches page, at any level, says "This test is currently on order and matching will be possible when results come back."

    Leave a comment:


  • MFWare
    replied
    Originally posted by RCrumpton View Post
    Am I the only one who still cannot see matches?
    Are you getting no matches at all or are you getting no matches at a particular level? For example, at [Close and Immediate], I have one match. He was my half-brother. At [Show All Matches], I have 82 matches.

    What is your match level?

    Leave a comment:


  • RCrumpton
    replied
    STILL

    Am I the only one who still cannot see matches?

    Leave a comment:


  • RCrumpton
    replied
    My Family Finder results *still* read "This test is currently on order and matching will be possible when results come back," despite the emails from ftdna assuring me that the issues have been rectified...

    Leave a comment:

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