on Y25 but not on Y12

[Yousif1960]

my uncle made Ydna 37...
he has a person with 2 gene-distance on Y25 result page, and this person isn't on the Y12 result..

any explanation...
thnx

[Jim Barrett]

If the two differences are within the first 12 markers they would not show up as a 12 marker match. Please see https://learn.familytreedna.com/user...-matches-page/

[Yousif1960]

aha...
thnx for this info...
I guess many ppl not aware of this..
u need to highlight such confusing info on match page...

[Jim Barrett]

That is what the Learning Center is all about.

[lc0]

That is what the Learning Center is all about.

Hmmm, I have the same issue, I have 1 gd 'match' at 25 but that person does not show up on the 12 results page. Reading the learning center

The Y-DNA – Matches page shows your relevant matches in the database who have signed the release form. There are several cases where some matches in the customer database will not be included on your match list. They are:

• For the Y-DNA12 testing level, 11 out of 12 matches are shown only when both you and your match belong to the same group project.*
• If you have chosen to match only against those in your group projects on the Account Settings page of your myFTDNA account, your contact information will only be shown to those in your projects.
• If your match has chosen to match only against the group project on the Account Settings page of their myFTDNA account, their contact information will be shown only to those who belong to one of their group projects.
• If you have chosen to turn off matching at a specific testing level (Y-DNA12, Y-DNA37, etc.), your contact information will not be shown to matches at that level.

It is actually not very clear. 11/12 is shown only when you and your 'match' belong to the same group project. Ok, so the fellow with which I have a 24/25 match does not belong to any of the groups I am in, or maybe no group at all. Then it says : "if you have chosen to match ONLY against those in your group projects" --- I cannot find ANYWHERE an option to control this, that is choose to match only against those in your group projects.

The text under "matching preferences" under "privacy and sharing" is also VERY confusing, and does not make sense to me at all, especially since in the last bullet above it says "if you have CHOSEN"... where do I chose this?? I can't find it?! Under and privacy and sharing it does not suggest you have an option to chose, so it contradicts.

In my case I know the guy cannot be 12/12 since then he would have appeared regardless what project he or I may be registered in or not, so that means that the gd of 1 MUST be in the fist 12 markers, and the next 13 then per definition must be equal. Which is also useful information.

[KATM]

Hmmm, I have the same issue, I have 1 gd 'match' at 25 but that person does not show up on the 12 results page. Reading the learning center

[Learning Center quote removed for space reasons]

It is actually not very clear. 11/12 is shown only when you and your 'match' belong to the same group project. Ok, so the fellow with which I have a 24/25 match does not belong to any of the groups I am in, or maybe no group at all. Then it says : "if you have chosen to match ONLY against those in your group projects" --- I cannot find ANYWHERE an option to control this, that is choose to match only against those in your group projects.

I agree, and after searching, I can't find this option for group projects anywhere, either. It's certainly not on the Project Preferences page. It's possible that there was such an option in Account Settings at one time, but it may have been removed during an update of user account pages. It is more likely a mistake which needs to be corrected.

The FTDNA Learning Center does have a lot of useful information, but some of it is either hard to find, or hasn't been updated. I used the "Wayback Machine" to check at least the older FAQ from 2012 (precursor to the Learning Center) to see if there was any such option then in the older myFTDNA 2.0 User Guide pages, but did not find anything.

The text under "matching preferences" under "privacy and sharing" is also VERY confusing, and does not make sense to me at all, especially since in the last bullet above it says "if you have CHOSEN"... where do I chose this?? I can't find it?! Under and privacy and sharing it does not suggest you have an option to chose, so it contradicts.

I may be misunderstanding this part of your post, but if you are now talking about Y-DNA matching levels (vs. the group project matching issue), then in the Matching Preferences section on the Privacy and Sharing page, the wording is "select" vs. the "chosen" used on the Learning Center page. It says on that page

The Match Preference Summary section displays a summary of the testing levels that you have selected for matching.

On that page, scroll down to Y-DNA Match Levels, and there is a drop menu to select (choose) to which level you wish to restrict your match list ("All Levels" is recommended). It's doesn't state it explicitly, but when you restrict your matches to a particular level, you will not see your match list(s) below that level, and I'm pretty certain that your matches also will not see you in their match list(s) below that level. I hope someone will correct me if I'm wrong about that, and yes, it should be described more clearly if that is indeed the case.

In my case I know the guy cannot be 12/12 since then he would have appeared regardless what project he or I may be registered in or not, so that means that the gd of 1 MUST be in the fist 12 markers, and the next 13 then per definition must be equal. Which is also useful information.

Yes, OR it's possible that this match at 25 markers may have turned off matching for his 12 marker list (by selecting Y-DNA25), using the Matching Preferences for Y-DNA Match Levels as I mentioned above (if it works as I described it).

[Jim Barrett]

KATM,

I agree, the Learning Center leaves a LOT to be desired. I always thought FAQ did a better job. I suggested to the original author of the Learning Center that she trash it and update FAQ.

With 40 years in IT I found it was always better to have a novice test data entry and the provided directions to see if they entered data correctly. When people with experience in the system did the testing they had a good idea of how to enter the data so even poor directions seemed okay to them.

I asked FTDNA about the 'Members Only Option' and they told me: "In the Project Preferences section of Account Settings there's an option to share results publicly. At some point after GDPR, we made that an opt-out item
when we set up the one-time onboarding to join projects that informs members when they first join a project that their Y and mt results may be shared publicly. If they don't want it on the public pages, they move the slider to opt out."

[KATM]

KATM,

I agree, the Learning Center leaves a LOT to be desired. I always thought FAQ did a better job. I suggested to the original author of the Learning Center that she trash it and update FAQ.

With 40 years in IT I found it was always better to have a novice test data entry and the provided directions to see if they entered data correctly. When people with experience in the system did the testing they had a good idea of how to enter the data so even poor directions seemed okay to them.

I asked FTDNA about the 'Members Only Option' and they told me: "In the Project Preferences section of Account Settings there's an option to share results publicly. At some point after GDPR, we made that an opt-out item
when we set up the one-time onboarding to join projects that informs members when they first join a project that their Y and mt results may be shared publicly. If they don't want it on the public pages, they move the slider to opt out."

Yes, I recall back then there was some "discussion" about the new Learning Center when it was introduced. I also liked the old FAQ, but so many things have changed since then, such an FAQ would need a total revamping. Not to say it can't be done, though!

I agree about having novice testing. It is also an advised best practice in website design, for usability. There is a need to have links or popups on a user's various account pages, to direct them to further information. So many people are new to testing, and lost when it comes to the basics. At one time there were such "help" items on some account pages, but they were lost with a re-design at some point.

I know about the "opt-in/out" choice in the Project Preferences, and have used it myself. But I think FTDNA did not answer the question posed in this thread:

• If you have chosen to match only against those in your group projects on the Account Settings page of your myFTDNA account, your contact information will only be shown to those in your projects.

The opt-out item is for choosing whether or not to display your information on a project's public results page, as FTDNA wrote in their answer. But FTDNA is not addressing why it says on the Learning Center page that you can choose to match only against those in your group projects, at least the way I think most people would interpret it (matching for any level of STR matching). I have not seen any choice for matching only against those in your group projects in ether the "Project Preferences" or "Privacy and Sharing" in Account Settings. It is automatically done when, as stated in the first bullet on the "Y-DNA - Matches" page,

11 out of 12 matches are shown only when both you and your match belong to the same group project.

(and further automatically done for those who are in the Adoptee Project).

[Jim Barrett]

1. Yes, I recall back then there was some "discussion" about the new Learning Center when it was introduced. I also liked the old FAQ, but so many things have changed since then, such an FAQ would need a total revamping. Not to say it can't be done, though!

2. I know about the "opt-in/out" choice in the Project Preferences, and have used it myself. But I think FTDNA did not answer the question posed in this thread: .

1. A total rewrite of FAQ or Learning Center is needed now.

2. I took the reply as a brief historical review which ended saying the option we asked about no longer exist!

[loobster]

On the Matches Page, under Filter Matches -- Do you see "Show Matches For: ' ? The box after that, where it says "The Entire Database" is actually a dropdown window - click it to see and make a different choice.