@jcsaxx
Just want to share some info in case you were still waiting for results! I am in the same situation where FtDNA is unable to predict my uncle's Y haplogroup with 12 markers. I contacted them the day I received the "No Prediction" message via their customer service form and did not receive a response (this was on 3/19, batch 559). A week later, I decided to call them instead and the employee sent a request in for me to have a backbone SNP test ordered, so I'm assuming it hadn't been ordered until then. Today, my order history showed the order:
Y-HAP-Backbone
4/7/2014 Ordered (Batch) 0
I was told on the phone that it may take 4-6 weeks to get results, but 2 weeks is the soonest he has seen. Overall, I wish they automatically ordered backbone SNP testing for people like us, but I'm pretty satisfied with how customer service handled it.
Just want to share some info in case you were still waiting for results! I am in the same situation where FtDNA is unable to predict my uncle's Y haplogroup with 12 markers. I contacted them the day I received the "No Prediction" message via their customer service form and did not receive a response (this was on 3/19, batch 559). A week later, I decided to call them instead and the employee sent a request in for me to have a backbone SNP test ordered, so I'm assuming it hadn't been ordered until then. Today, my order history showed the order:
Y-HAP-Backbone
4/7/2014 Ordered (Batch) 0
I was told on the phone that it may take 4-6 weeks to get results, but 2 weeks is the soonest he has seen. Overall, I wish they automatically ordered backbone SNP testing for people like us, but I'm pretty satisfied with how customer service handled it.
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