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Why no Haplogroup or Origins data in test results?

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  • Why no Haplogroup or Origins data in test results?

    Hi, I administer a YDNA37 test for a relative, and the results are missing the haplogroup and any data on ancestry/origins. I don't find information about this problem on the site and no one from FTDNA has contacted me to explain why this would be (I chatted with an FTA staff person who said they would need to run a backbone test, but I don't know if that's being done or not). The tester is an African American male, who should have similar results to other members of the family, but only has one match, who has a SE Asian Haplogroup. I would assume that my relative would have the same haplogroup as his YDNA match, so this confuses me. I understand that there can sometimes be "non-paternal events," but he is clearly not Asian. I did order a YDNA upgrade test, but these data should be available for a 37 marker YDNA test. Thanks for any explanation!

  • #2
    You can find information about the SNP Assurance Program (Backbone SNP Test) in the FTDNA Learning Center. It states there that it may take 6-8 weeks to run the backbone test. The Backbone Test is done when they can't predict your Y-DNA haplogroup with 100% confidence.

    If the haplogroup of his one match does turn out to be in the same main group as your relative's haplogroup, and is indeed a haplogroup known to be Asian, then it is possible that long ago (hundreds to thousands of years ago), his direct Y-DNA ancestor was Asian. Then that haplogroup was passed down the paternal line through the generations, until it got to your relative's father, and him. It does not need to be a recent "Not the Parent Expected" situation, so would not necessarily be reflected in his appearance. Many people have haplogroups, either Y-DNA or mtDNA, that are associated with a different part of the world than expected, due to a long-ago direct ancestor, too long ago to be within a genealogical timespan.

    When you say that your relative "should have similar results to other members of the family," does he have a brother, father, paternal uncle, or cousins descended from the same paternal ancestor who have tested Y-DNA? Make sure any relatives who have Y-DNA results are all directly descended from the same man.

    You may want to submit a Customer Support request, and ask if FTDNA has started the Backbone Test yet. You will get a Support ticket number, which can be used to track responses and email on your request.

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    • #3
      I updated my relative's YDNA test to 67 markers and added an autosomal test. I received an email today that the results of these tests have been uploaded. I see NO information on his page. He has no Family Finder matches, no ancestry information, no haplogroup. I have written to FTDNA, but not gotten a satisfactory explanation about why my relative seems to be from another planet.

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      • #4
        Originally posted by JillGat View Post
        I updated my relative's YDNA test to 67 markers and added an autosomal test. I received an email today that the results of these tests have been uploaded. I see NO information on his page. He has no Family Finder matches, no ancestry information, no haplogroup. I have written to FTDNA, but not gotten a satisfactory explanation about why my relative seems to be from another planet.
        What did they told you? Maybe its the other way around. You are the one who is not their relative?

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        • #5
          JillGat, I know sometimes that we want so much to do certain tests for some of our relatives, or perhaps others who have allowed us to manage their kits. I have had that experience myself. But, it might have been more prudent to wait to get the Y-37 results properly returned before investing in upgrading and another test.

          Have you used the Chat feature on the Customer Support page, or phoned FTDNA to discuss your ongoing problem? You say you haven't received a satisfactory explanation; this implies that Customer Support has responded. Did they tell you anything beyond that they would run a backbone test? Did they confirm that a backbone test is now in process? It is possible that the backbone test and the others are still processing; it's also possible that the email was in error, and the results are yet to come. Perhaps there is some technical glitch that is preventing the results from showing. We need to know what else, if anything, Customer Support has told you.

          According to the "After I return the kit, how long will results take?" page, currently the Family Finder (FF) test is taking 2 to 4 weeks, and Y-DNA tests (other than Big Y) are taking 3 to 6 weeks. You ordered the Y-67 upgrade and the FF test at some point after your first post in late April, which was at most 4 weeks ago as of today, May 25. I know you received an email on May 14 saying results were ready, and understand that it is more than frustrating that the results are not showing. But May 14 is on the low end for results to be back for FF, and most likely early for the upgrade, if we go by the estimates at the link above.

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          • #6
            Originally posted by JillGat View Post
            I updated my relative's YDNA test to 67 markers and added an autosomal test. I received an email today that the results of these tests have been uploaded. I see NO information on his page. He has no Family Finder matches, no ancestry information, no haplogroup. I have written to FTDNA, but not gotten a satisfactory explanation about why my relative seems to be from another planet.
            About of 3rd of African American men have a European paternal haplotype so your relative being black doesn't mean his y-chromosome is African. In parts of Chad they are majority R1b-V88 despite being 95 to 98%% African by autosomes.

            All a 37-STR test is going to give you is E-M2 anyway. Which is really nothing (very broad and vague) as that's from like 40kya (TMRCA 16kya). If you want a haplotype you'd be better off just getting a 23andMe test done, which also includes atDNA and mtDNA in addition to yDNA haplotypes. You can upload 23andMe raw data to wegene.com/en (which can give you a mtDNA macrogroup from AncestryDNA data) and switch to the Chinese version to get free health report data 23andMe hides behind a paywall. Even with an AncestryDNA test I've found cladefinder.yseq.net and ytree.morleydna.com/extractFromAutosomal to be accurate yDNA predictors.

            The only thing FTDNA is good for is sex chromosome specific testing (full mtDNA, STRs and Big Y). Their autosomal test is shyte compared to 23andMe and AncestryDNA, unless they've had a serious update recently. You're paying way more money with FTDNA and getting far less for your money if you just want a paternal haplotype. If you're hoping to get a match via STRs you might be out of luck. Chances are pretty low you'd get anything of genuine value, especially if you're non-European as the majority of their customers are European. I got 37-STR test because it was the lowest available, but all my matches are at the 12-STR level. And even then they are from different haplotypes of which the common ancestor goes back 4.6kya. I got the test to input my data into publicly available STR databases to see where I match with continental Africans. I didn't care about haplotype assignment or yDNA matching with other Americans.

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