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  • jbmuzz
    replied
    Originally posted by MasonX View Post

    Call then
    I just tried the chat option. I tried the call on Tuesday, 4/13. Same answer - they'll get back to me. Still haven't.

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  • MasonX
    replied
    Originally posted by jbmuzz View Post

    I contacted them 2 days ago. They have not responded yet.
    Call then

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  • jbmuzz
    replied
    Originally posted by MasonX View Post

    Yes, that is unusual. I would contact them immediately. Once you get that email, everything should be done. They don't generate the email exactly when your results post. Most of the time, I have logged in and noticed before I got the email.
    I contacted them 2 days ago. They have not responded yet.

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  • MasonX
    replied
    Originally posted by jbmuzz View Post
    I was notified on 4/9 that my Big Y-700 test was completed and given my SNP assignment. It is now 4/15 and I still have no results, matches or block tree. Is it usual to take so long to have results posted? What are your experiences?
    Yes, that is unusual. I would contact them immediately. Once you get that email, everything should be done. They don't generate the email exactly when your results post. Most of the time, I have logged in and noticed before I got the email.

    Leave a comment:


  • jbmuzz
    replied
    I was notified on 4/9 that my Big Y-700 test was completed and given my SNP assignment. It is now 4/15 and I still have no results, matches or block tree. Is it usual to take so long to have results posted? What are your experiences?

    Leave a comment:


  • User123
    replied
    I asked Ftdna customer service about my #1147. Quality check failed somewhere in March and the next estimate is 1-2 weeks before June.

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  • karwiso
    replied
    Originally posted by User123 View Post
    Y67 --> Bigy700 batch #1140 completed today !!
    Waiting for batch #1147
    Oh, Batch 1140!
    Thank you for the info. I am also waiting for Batch #1147... I thought that something was wrong with the kit, but it is probably a big Black Friday batch that is still processing.

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  • User123
    replied
    Y67 --> Bigy700 batch #1140 completed today !!
    Waiting for batch #1147

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  • mattn
    replied
    I'm waiting on a Y-DNA111 to BigY700 upgrade batch 1149.

    ​​​​​​
    Big Y-700 Ordered 12/04/2020 1149
    Big Y-700 Batched 12/07/2020 1149
    Big Y-700 Completed 1149

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  • User123
    replied
    Still waiting Y67 -> Bigy700 batch #1140 and Bigy500 -> Bigy700 batch #1147.

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  • MasonX
    replied
    Big Y in batch 1160 came in on 04/08

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  • MasonX
    replied
    Waiting on a Big Y in batch 1160 and a y37 in 1172

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  • OlivierM
    replied
    Originally posted by karwiso View Post
    BigY Batch 1147. Last date for the results March 8. March 16 - no results yet.
    Since my 1154 and another 1157 have been posted, you can contact FTDNA and see what's going on ? Maybe they do a re-run ?

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  • karwiso
    replied
    BigY Batch 1147. Last date for the results March 8. March 16 - no results yet.

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  • OlivierM
    replied
    Results not yet there, but now showing a confirmed haplogroup badge
    R-BY165753

    So the rest will follow soon I guess !

    Leave a comment:

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