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  • batch 970
    I lost all confidence in FTDNA, I could have chosen another lab, like whole genome, dente lab ..... every two weekend I wait another delay

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    • Originally posted by djamel View Post
      batch 970
      I lost all confidence in FTDNA, I could have chosen another lab, like whole genome, dente lab ..... every two weekend I wait another delay
      It's been over four months for me since my sample was batched 960, even though I was told my result will be posted by the 15th September with high confidence bullsh*t.

      Note: The presumed date on awaiting result changes automatically every 14 days if the result is not posted by then.

      Comment


      • Originally posted by abuelita View Post

        Please stop obsessing over those "roll-overs" - it is just an automated routine that is initialized when a test is batched and just keeps blindly adding two weeks. It takes no account of current conditions that may have significant effects ... switching of chips, a big swell in orders, broken machine, etc. These "roll-overs" happen to many people and with all sorts of tests, not just Y. They do have a page which will alert you, in a general way, to what tests are currently behind schedule, which means the "roll-over" dates for those should be ignored. https://www.familytreedna.com/learn/...-results-take/

        But most important - you should instead be paying attention to your e-mail from FTDNA. Be sure the e-mail address on the kit will go to you, and check your spam or "promotions" folders. FTDNA sent an e-mail July 31 to all the people who had current bigY tests in the works. Read this! (I've posted it before, to no effect apparently.)
        If you are waiting on Big Y-700 results, the below chart is a better guide for when you may expect to receive your results. The below dates are estimates, not guarantees, but we are confident in these delivery times.
        Although I agree that there is other information out there (and thank you for reposting), I think there is a legitimate gripe when FTDNA publishes contradictory information through different media. They need to fix their "automated routine" so that is stops providing incorrect information and instead publishes accurate information that is in line with their e-mails.

        Comment


        • batch 970
          no respect towards the customers, they were confident to give BIG Y 700 results ( 15 September - 30 September ), I received the fourth delay, I am in the 5 th month from batching, I can say nothing to the company, in the future I must work with others labs, I advise people interested by the DNA test, to do it away from FTDNA

          Comment


          • Originally posted by moorekr View Post

            Although I agree that there is other information out there (and thank you for reposting), I think there is a legitimate gripe when FTDNA publishes contradictory information through different media. They need to fix their "automated routine" so that is stops providing incorrect information and instead publishes accurate information that is in line with their e-mails.
            I completely agree. Moreover, their chart in which they had such confidence turned out to be nonsense. We are still waiting on our kits in 954 and they won't tell us yes/no whether they need fresh samples.

            Comment


            • I just received this email today It's something at least...

              Dear FamilyTreeDNA Member,

              We want to update you on the status of your Big Y-700 results.

              We are experiencing continued delays with the remaining upgrades to Big Y-700 but are very close to having your results ready. We apologize for this and are working hard to get these delays resolved.

              Our Lab and IT staff have been working around the clock to expedite your tests to meet the predicted dates for Big Y-700 results that were included in the email we sent out in July, but unfortunately, not all customers will receive their results by the expected date.

              If your batch date range isbetween April 16th and April 30th, you should receive your results between now and October 5th provided that there are no quality control issues related to your sample. If there are further delays due to the quality of your sample you will be contacted directly by a FamilyTreeDNA Customer Service Representative.

              We appreciate your patience and apologize for the further delay.


              Sincerely,
              FamilyTreeDNA

              Comment


              • Originally posted by Usermj View Post
                I just received this email today It's something at least...

                Dear FamilyTreeDNA Member,

                We want to update you on the status of your Big Y-700 results.

                We are experiencing continued delays with the remaining upgrades to Big Y-700 but are very close to having your results ready. We apologize for this and are working hard to get these delays resolved.

                Our Lab and IT staff have been working around the clock to expedite your tests to meet the predicted dates for Big Y-700 results that were included in the email we sent out in July, but unfortunately, not all customers will receive their results by the expected date.

                If your batch date range isbetween April 16th and April 30th, you should receive your results between now and October 5th provided that there are no quality control issues related to your sample. If there are further delays due to the quality of your sample you will be contacted directly by a FamilyTreeDNA Customer Service Representative.

                We appreciate your patience and apologize for the further delay.


                Sincerely,
                FamilyTreeDNA
                Thanks for posting this. Based on this, I'm think that my 8 May batch is not going to make the 30 Sep date.

                Comment


                • Originally posted by abuelita View Post

                  We are still waiting on our kits in 954 and they won't tell us yes/no whether they need fresh samples.
                  Completed? Now one of the 954 kits says "completed", I even double-checked order history, but ...
                  - The terminal SNP is the same, okay, that's maybe not a surprise as they really haven't a clue
                  - The number of "unnamed variants" is the same as it was with the Y500 (43)
                  - There are are no additional STRs beyond the panels posted with the Y500 (1 through 6)

                  So they really did nothing? It just seems there should have been some change somewhere.





                  Comment


                  • so after waiting 5 months for my father's big y to come through, i just received this:

                    Dear X.,
                    We are contacting you regarding the delayed Big Y-700 results on xxxxxx. We want to offer our sincere apologies for the delay you are experiencing. Unfortunately, there has been a recent quality control failure during the testing process on xxxxxx. The lab is working to reprocess your test at the highest priority, however, this will cause further delays. There was an additional sample in storage that has been pulled to continue processing your test. If this sample fails as well, and the lab determines a new sample is required, then we will contact you again and let you know a new collection kit is on its way to you. Unfortunately, this means that your test results will not be available by previously promised deadlines in emails sent out earlier this month. If this round of testing passes the quality control process, we hope to have your results available to you by the end of October.
                    Best Regards,


                    end of october is his 90th birthday. i hope he lives to see the results. if not, and thus also not around anymore to supply further samples, does anyone know if we would be eligible for a refund? edit: I just wrote and asked them that.
                    Last edited by Kohlehydrat; 19th September 2019, 11:09 AM.

                    Comment


                    • Originally posted by Kohlehydrat View Post
                      end of october is his 90th birthday. i hope he lives to see the results. if not, and thus also not around anymore to supply further samples, does anyone know if we would be eligible for a refund? edit: I just wrote and asked them that.
                      You can contact FTDNA now, preferably by phone in this case, to ask that additional vials to be sent to you (ask for two, or three if they'll send three). Basically this will be a replacement kit. Explain that your father is elderly, give them your father's kit number, and they will send vials with the correct bar code for his kit. Your father can then use them and send them in, before FTDNA might find the current second vial is inadequate, so a new sample will be there and ready if needed (also for any future tests that you may decide to get for him). If you live near him, or have someone else who lives nearby, it would be best if someone helped or at least monitored that he follows the directions for obtaining a good sample. Make sure to carefully follow the instructions and videos for obtaining a good sample. No eating, drinking, brushing teeth, or smoking before swabbing, and swab each cheek well for at least 30 seconds.

                      FTDNA is supposed to send a replacement kit if the existing sample is insufficient, but I would order a replacement kit beforehand, just in case. If you ask for one now, it should arrive well before his birthday. You may be able to get a sample from him and even mail it back in time before his birthday. I doubt the results will be ready by then, even if his current second vial is usable.

                      Are there other males in his direct paternal line you could test? Does he have any sons, or nephews from full brothers of his?

                      FTDNA's Refund Policy seems to have changed from what it used to be. I don't know if the same policy is in effect, but in early 2018, I was able to get a partial refund (25% less than original cost for refund after 1 year IN 2018) when a Big Y test required a fresh sample from the individual, but that individual passed away before he was able to give a new sample.
                      Last edited by KATM; 19th September 2019, 11:53 AM.

                      Comment


                      • Originally posted by KATM View Post

                        You can contact FTDNA now, preferably by phone in this case, to ask that additional vials to be sent to you (ask for two, or three if they'll send three). Basically this will be a replacement kit. Explain that your father is elderly, give them your father's kit number, and they will send vials with the correct bar code for his kit. Your father can then use them and send them in, before FTDNA might find the current second vial is inadequate, so a new sample will be there and ready if needed (also for any future tests that you may decide to get for him). If you live near him, or have someone else who lives nearby, it would be best if someone helped or at least monitored that he follows the directions for obtaining a good sample. Make sure to carefully follow the instructions and videos for obtaining a good sample. No eating, drinking, brushing teeth, or smoking before swabbing, and swab each cheek well for at least 30 seconds.

                        FTDNA is supposed to send a replacement kit if the existing sample is insufficient, but I would order a replacement kit beforehand, just in case. If you ask for one now, it should arrive well before his birthday. You may be able to get a sample from him and even mail it back in time before his birthday. I doubt the results will be ready by then, even if his current second vial is usable.

                        Are there other males in his direct paternal line you could test? Does he have any sons, or nephews from full brothers of his?

                        FTDNA's Refund Policy seems to have changed from what it used to be. I don't know if the same policy is in effect, but in early 2018, I was able to get a partial refund (25% less than original cost for refund after 1 year IN 2018) when a Big Y test required a fresh sample from the individual, but that individual passed away before he was able to give a new sample.


                        frankly, i don't care what their normal refund policy is, having already having to wait for 5 months(!) because they f***ed up are not normal circumstances.

                        in addition, when i initially ordered tests (familyfinder, mtdna and ydna67) for my father back in february, i requested additional vials at the point of ordering. these duly arrived and i carefully oversaw the whole procedure, all samples were sent. when i ordered the bigY in april i asked them if they needed additonal samples, answer no, all good.

                        when i wrote them this monday, september 16th asking if his sample might not have passed quality control, i got the email sendout everyone else got to wait until october 5th. (i am in europe so my mail to them was before they sent this out.) now, 3 days later, i get the info his sample failed and it sounds like the one remaining is the only they have left.

                        at every turn, i have tried to proactively avoid this situation, the least they could do is send additional vials on their own without my having to ask for more at this point. and no, if it comes to the worst, anything but a full refund is not acceptable under the circumstances.

                        to answer your question about other available family members for testing: my father is the only remaining male.

                        Comment


                        • I honestly understand your frustration, and agree that FTDNA should have sent additional vials on their own initiative. I hope you'll be able to get satisfaction, one way or the other. I, too, had a long wait: at least 6 months before finding out a replacement kit had been sent to a relative, and then another two months after much miscommunication with relatives who should have received the replacement kit. All for naught. I do hope you have better luck.

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                          • Is anyone in Batch 996? What is the estimated date for the SNP results to be done for Batch 996? The 111 STR results have been posted?

                            Comment


                            • Originally posted by rpacot View Post
                              Is anyone in Batch 996? What is the estimated date for the SNP results to be done for Batch 996? The 111 STR results have been posted?
                              I am in the batch 970, I am waiting the results for more than 4 months, batched 28 may 2019

                              Comment


                              • Originally posted by rpacot View Post
                                Is anyone in Batch 996? What is the estimated date for the SNP results to be done for Batch 996? The 111 STR results have been posted?
                                I'm in batch 996. Expected results are 11/18/2019 - 12/02/2019. I can't answer your last question as I already had tested 111 markers before I took the Big Y-700 test.

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