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  • Tenn4ever
    replied
    I think I'm ready to say 'hallelujah' now after almost seven months Batch 1031 kit just came in today after I was getting ready to mail out a 3rd sample kit to my cousin.

    Leave a comment:


  • IN69252
    replied
    Originally posted by IN69252 View Post
    Big Y-700 Batched 06/10/2020 1098
    Big Y-700 Completed ??/??/???? 1098
    (upgrade from Y-DNA111)
    Will update post when completed
    AWAITING TESTS
    Expected:
    Big Y-700 Y700 1098 08/19/2020 - 09/02/2020

    Leave a comment:


  • IN69252
    replied
    Big Y-700 Batched 06/10/2020 1098
    Big Y-700 Completed ??/??/???? 1098
    (upgrade from Y-DNA111)
    Will update post when completed

    Leave a comment:


  • KATM
    replied
    hussainr565, I don't know your situation. Has FTDNA contacted you for a new sample? Big Y-700 requires a very good sample, preferably a new sample if you've done other tests, or your sample is insufficient. Sometimes they have to start the testing process over, if the first try does not work.

    Submit a Customer Support request, select "Big Y and SNP Questions," and explain your issue. Ask for a Big Y specialist to check on your pending results. If your current sample is not producing results, they may end up sending you a replacement kit (no charge), in order to have a fresh sample. If that happens, make sure you follow the directions and swab very well for the time indicated.

    Unfortunately, if you do need to send in a new sample, your wait for Big Y-700 results will start over again.

    Leave a comment:


  • hussainr565
    replied
    Originally posted by KATM View Post

    The FTDNA Refund Policy is shown in the Learning Center, after searching for "refund."
    So no refund even if they **** you like this?

    Leave a comment:


  • KATM
    replied
    Originally posted by hussainr565 View Post

    Hey did you get the refund or not? Has anyone asked for a refund? If so, what did they say?
    The FTDNA Refund Policy is shown in the Learning Center, after searching for "refund."

    Leave a comment:


  • hussainr565
    replied
    Originally posted by Kohlehydrat View Post
    so after waiting 5 months for my father's big y to come through, i just received this:

    Dear X.,
    We are contacting you regarding the delayed Big Y-700 results on xxxxxx. We want to offer our sincere apologies for the delay you are experiencing. Unfortunately, there has been a recent quality control failure during the testing process on xxxxxx. The lab is working to reprocess your test at the highest priority, however, this will cause further delays. There was an additional sample in storage that has been pulled to continue processing your test. If this sample fails as well, and the lab determines a new sample is required, then we will contact you again and let you know a new collection kit is on its way to you. Unfortunately, this means that your test results will not be available by previously promised deadlines in emails sent out earlier this month. If this round of testing passes the quality control process, we hope to have your results available to you by the end of October.
    Best Regards,


    end of october is his 90th birthday. i hope he lives to see the results. if not, and thus also not around anymore to supply further samples, does anyone know if we would be eligible for a refund? edit: I just wrote and asked them that.
    Hey did you get the refund or not? Has anyone asked for a refund? If so, what did they say?

    Leave a comment:


  • Owenc
    replied
    Still waiting..

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  • travers
    replied
    Originally posted by Owenc View Post
    Apparently batch 1084 was released a few days ago. Any ideas as to when I should receive my results? What times and days do FTDNA release results?
    Tests in the same batch begin their journey together but don't necessarily all finish at the same time.

    https://learn.familytreedna.com/test...batches-close/

    "Individual tests may take a greater or a lesser amount of time to complete than other tests even when it is the same test type in the same batch. You should check your myFTDNA account for an estimated time to completion date after we have batched your test."

    Leave a comment:


  • Cavazos
    replied
    It is likely that an upgrade from Big Y-500 to Big Y-700 received their Y-111 STRs results, but not the full Big Y-700 results. In one of my projects, I saw that situation for batch 1085, I believe.

    Leave a comment:


  • Owenc
    replied
    Apparently batch 1084 was released a few days ago. Any ideas as to when I should receive my results? What times and days do FTDNA release results?

    Leave a comment:


  • Owenc
    replied
    I have 47 Big Y matches in my Y111, should that infer a quicker upgrade? I am batch 1085, expected completion is sometime in July.

    Leave a comment:


  • ALASMI
    replied
    Originally posted by ALASMI View Post

    Results completed today 5/12/2020.
    Batched on 3/30/2020

    Leave a comment:


  • ALASMI
    replied
    Originally posted by ALASMI View Post
    2 kits batch 1077
    still waiting
    Results completed today 5/12/2020.

    Leave a comment:


  • spruithean
    replied
    Originally posted by Cavazos View Post
    New kid in the block. On 4/20, it said 6/15/2020 - 6/29/2020. The following day, it changed to:
    Big Y-700 Y700 1083 06/29/2020 - 07/13/2020
    I can read the horror stories... (get used to August, perhaps)
    Eh, the FTDNA lab most certainly has to take precautions with the current global situation. Remember that estimated completion dates aren't set in stone, they can be completed earlier or later (unfortunately).

    Leave a comment:

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