Originally posted by The_Contemplator
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It could just be a phoney date for all we know, just to keep us complacent.
It's a really good business model in a way, I have to applaud FTDNA for their shrewd behaviour, once older users have nickel & dimed (not really spare change to be honest) their way up the increasingly expensive levels of testing, they become more and more invested to the point that walking away and starting over somewhere else isn't really viable with how prices currently are, especially more so if the sample provider is no longer around to help start over. So FTDNA can afford to take these users for granted whilst generating new sales and prioritising newer customers, by prioritising new customers, they can expect a greater return on this labour allocation as good 1st impressions would be reciprocated by further orders whilst old customers are unlikely to be ordering any more tests, so there's an incentive to take the low risk of refunding older customers compared to currying favour with new customers.
For foreign users such as myself, getting a refund is even more of a hassle as I had to pay a non-refundable foreign exchange fee from my credit card provider to make the initial transaction to begin with.
Do we have any recourse? A British business could not behave so inappropriately, do any of the American users here know if FTDNA can get away with this or how this has effected their consumer rights?
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