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  • #91
    Originally posted by The_Contemplator View Post

    It does not take months and months to process the test. A lot of people ended up ordering the Big Y700. The estimated date given for your Big Y test is meaningless. It is automated and not accurate for this scenario. Best to ignore it, it will just change as that date draws near again and again. They may be giving priority to new Big Y testers than those going from Big Y500 to Big Y700. I was looking at some of the dates for kits that already have results. Those who ordered in December got the Big Y700 results after waiting between 1 to 3 months. While those who ordered in March took 4-6 months. Some still waiting.
    I can confirm that are people in a group I belong to who have been part of later batches than me such as 960 that have been already processed whilst I'm still waiting as part of batch 954 since the 1st of April this year, 31st of March if you want to include actual order date rather than the batch date they've provided me.

    It could just be a phoney date for all we know, just to keep us complacent.

    It's a really good business model in a way, I have to applaud FTDNA for their shrewd behaviour, once older users have nickel & dimed (not really spare change to be honest) their way up the increasingly expensive levels of testing, they become more and more invested to the point that walking away and starting over somewhere else isn't really viable with how prices currently are, especially more so if the sample provider is no longer around to help start over. So FTDNA can afford to take these users for granted whilst generating new sales and prioritising newer customers, by prioritising new customers, they can expect a greater return on this labour allocation as good 1st impressions would be reciprocated by further orders whilst old customers are unlikely to be ordering any more tests, so there's an incentive to take the low risk of refunding older customers compared to currying favour with new customers.

    For foreign users such as myself, getting a refund is even more of a hassle as I had to pay a non-refundable foreign exchange fee from my credit card provider to make the initial transaction to begin with.

    Do we have any recourse? A British business could not behave so inappropriately, do any of the American users here know if FTDNA can get away with this or how this has effected their consumer rights?

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    • #92
      I am in batch 944, I did have to send in a 2nd kit for BigY-700, but this was about 6 months ago.

      I sent in a request for a status update a few days ago and here is what they said today:

      "Your sample failed to pass quality control twice and is being rerun at the highest priority. If this run passes, you can expect results within the next 6 weeks."

      Currently showing das delayed again:
      09/09/2019 - 09/23/2019

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      • #93
        Well after my previous post on Aug 15th I was delayed again and just checked this morning and delayed once again. This time results to be out between 9/11 and 9/25. Ordered upgrade on 3/26 for batch 953. I don't recall having to wait this long for any other tests I had ordered. Not sure why the delay after delay after delay.

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        • #94
          I just got the same notice for my son's results. Ordered on 3/26/19 and now expected 09/11/2019-09/25/2019. He is now the last of the batch that I am awaiting results on.

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          • #95
            My Y-700 test is in batch 961 and like many of you have had my results date pushed back multiple times. It just pushed out again yesterday for another 2 weeks to
            09/11/2019-09/25/2019
            . However, while I wait, I still click around on the site to see what is new. I had previously tested to 111 and went to my Y-DNA matches and lo and behold, the "BIG Y DNA STR Differences" Column has POPULATED! I see that I have a match at 111 with another man at a GD of 5. The Big Y Differences column now shows 4 of 412 for that match. I have no other Big Y results posted.....but I see this as forward progress! If I have a piece of the results, I am hoping the rest will follow shortly! Hopefully, this is light at the end of the tunnel...it has been one long, hot, summer!

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            • #96
              I'm in batch 996. Expected results date is 11/18/2019 - 12/02/2019.

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              • #97
                Ok. Big Y Results just received today. I was in batch 961, which was batched 4-24-2019. Now to figure out what these results all mean! LOL

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                • #98
                  batched at the end of may 2019 (batch 970) , the result pushed to the septembre 2 -16 2019 . This is the 2nd time it got pushed

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                  • #99
                    today another delay for the batch 970, miserable and stupid company ftdna

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                    • Originally posted by djamel View Post
                      batched at the end of may 2019 (batch 970) , the result pushed to the septembre 2 -16 2019 . This is the 2nd time it got pushed
                      Please stop obsessing over those "roll-overs" - it is just an automated routine that is initialized when a test is batched and just keeps blindly adding two weeks. It takes no account of current conditions that may have significant effects ... switching of chips, a big swell in orders, broken machine, etc. These "roll-overs" happen to many people and with all sorts of tests, not just Y. They do have a page which will alert you, in a general way, to what tests are currently behind schedule, which means the "roll-over" dates for those should be ignored. https://www.familytreedna.com/learn/...-results-take/

                      But most important - you should instead be paying attention to your e-mail from FTDNA. Be sure the e-mail address on the kit will go to you, and check your spam or "promotions" folders. FTDNA sent an e-mail July 31 to all the people who had current bigY tests in the works. Read this! (I've posted it before, to no effect apparently.)
                      If you are waiting on Big Y-700 results, the below chart is a better guide for when you may expect to receive your results. The below dates are estimates, not guarantees, but we are confident in these delivery times.
                      Last edited by abuelita; 3rd September 2019, 10:34 AM.

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                      • I am in 986 which was batched on 20 July. I’ve previously done an SNP kit and I’ve received the 111 part of the Big Y. The rest has a date range between 14 and 28 October. I hope so anyway. I accept there’s a wait, just the way it is.

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                        • Yeah got my results today, batch 962

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                          • My order finally came through yesterday ! This was originally ordered 2/23/2019 in batch 944. I did have to send in another sample, but that was not long after the original order. So, 6 months !

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                            • I got Batch 953 a couple of weeks ago Y700, (after just over 5 months) which was an upgrade to my Y500 I’ve had for a few years (and at YFull). I really only did it to add to the general data pool because I’d had no matches at all for Big Y500.

                              And then today, bingo. First Big Y Match evahhh. Have no clues how to see what this really means, but I’m working on it.

                              Colin Clarke 206005

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                              • Still waiting on batch 971 which was ordered on 8 May.

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