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  • alpha3ocb
    replied
    Big Y batch 981
    batched 07/03/2019
    currently expected 10/09/2019 - 10/23/2019

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  • Usermj
    replied
    Big Y Results Completed: 9/27/2019

    batch 960 on the 22/4/2019

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  • rickerd4
    replied
    I had a Big Y-700 upgrade from Y-DNA37 ordered 4/25/2019 and batched 4/29/2019 in batch 962. The Y-111 was completed around 5/16/2019. The rest of the Big-Y was just completed yesterday, 9/26/2019. Cheers.

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  • steveorobec
    replied
    Hi

    For info, got my results today, batch 972 ordered end of April

    Had 1 new match (I had 16 at 12 markers previously)

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  • djamel
    replied
    Originally posted by Ali Mohammed View Post
    I am batch 990 expected 10/28-11/15, sample batched 8/5... Does any one know when STR Panel 7 and 8 supposed to appear?
    https://www.familytreedna.com/learn/...-results-take/

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  • Ali Mohammed
    replied
    I am batch 990 expected 10/28-11/15, sample batched 8/5... Does any one know when STR Panel 7 and 8 supposed to appear?

    Leave a comment:


  • rpacot
    replied
    Originally posted by aidan View Post

    I'm in batch 996. Expected results are 11/18/2019 - 12/02/2019. I can't answer your last question as I already had tested 111 markers before I took the Big Y-700 test.
    Thanks aiden!

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  • aidan
    replied
    Originally posted by rpacot View Post
    Is anyone in Batch 996? What is the estimated date for the SNP results to be done for Batch 996? The 111 STR results have been posted?
    I'm in batch 996. Expected results are 11/18/2019 - 12/02/2019. I can't answer your last question as I already had tested 111 markers before I took the Big Y-700 test.

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  • djamel
    replied
    Originally posted by rpacot View Post
    Is anyone in Batch 996? What is the estimated date for the SNP results to be done for Batch 996? The 111 STR results have been posted?
    I am in the batch 970, I am waiting the results for more than 4 months, batched 28 may 2019

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  • rpacot
    replied
    Is anyone in Batch 996? What is the estimated date for the SNP results to be done for Batch 996? The 111 STR results have been posted?

    Leave a comment:


  • KATM
    replied
    I honestly understand your frustration, and agree that FTDNA should have sent additional vials on their own initiative. I hope you'll be able to get satisfaction, one way or the other. I, too, had a long wait: at least 6 months before finding out a replacement kit had been sent to a relative, and then another two months after much miscommunication with relatives who should have received the replacement kit. All for naught. I do hope you have better luck.

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  • Kohlehydrat
    replied
    Originally posted by KATM View Post

    You can contact FTDNA now, preferably by phone in this case, to ask that additional vials to be sent to you (ask for two, or three if they'll send three). Basically this will be a replacement kit. Explain that your father is elderly, give them your father's kit number, and they will send vials with the correct bar code for his kit. Your father can then use them and send them in, before FTDNA might find the current second vial is inadequate, so a new sample will be there and ready if needed (also for any future tests that you may decide to get for him). If you live near him, or have someone else who lives nearby, it would be best if someone helped or at least monitored that he follows the directions for obtaining a good sample. Make sure to carefully follow the instructions and videos for obtaining a good sample. No eating, drinking, brushing teeth, or smoking before swabbing, and swab each cheek well for at least 30 seconds.

    FTDNA is supposed to send a replacement kit if the existing sample is insufficient, but I would order a replacement kit beforehand, just in case. If you ask for one now, it should arrive well before his birthday. You may be able to get a sample from him and even mail it back in time before his birthday. I doubt the results will be ready by then, even if his current second vial is usable.

    Are there other males in his direct paternal line you could test? Does he have any sons, or nephews from full brothers of his?

    FTDNA's Refund Policy seems to have changed from what it used to be. I don't know if the same policy is in effect, but in early 2018, I was able to get a partial refund (25% less than original cost for refund after 1 year IN 2018) when a Big Y test required a fresh sample from the individual, but that individual passed away before he was able to give a new sample.


    frankly, i don't care what their normal refund policy is, having already having to wait for 5 months(!) because they f***ed up are not normal circumstances.

    in addition, when i initially ordered tests (familyfinder, mtdna and ydna67) for my father back in february, i requested additional vials at the point of ordering. these duly arrived and i carefully oversaw the whole procedure, all samples were sent. when i ordered the bigY in april i asked them if they needed additonal samples, answer no, all good.

    when i wrote them this monday, september 16th asking if his sample might not have passed quality control, i got the email sendout everyone else got to wait until october 5th. (i am in europe so my mail to them was before they sent this out.) now, 3 days later, i get the info his sample failed and it sounds like the one remaining is the only they have left.

    at every turn, i have tried to proactively avoid this situation, the least they could do is send additional vials on their own without my having to ask for more at this point. and no, if it comes to the worst, anything but a full refund is not acceptable under the circumstances.

    to answer your question about other available family members for testing: my father is the only remaining male.

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  • KATM
    replied
    Originally posted by Kohlehydrat View Post
    end of october is his 90th birthday. i hope he lives to see the results. if not, and thus also not around anymore to supply further samples, does anyone know if we would be eligible for a refund? edit: I just wrote and asked them that.
    You can contact FTDNA now, preferably by phone in this case, to ask that additional vials to be sent to you (ask for two, or three if they'll send three). Basically this will be a replacement kit. Explain that your father is elderly, give them your father's kit number, and they will send vials with the correct bar code for his kit. Your father can then use them and send them in, before FTDNA might find the current second vial is inadequate, so a new sample will be there and ready if needed (also for any future tests that you may decide to get for him). If you live near him, or have someone else who lives nearby, it would be best if someone helped or at least monitored that he follows the directions for obtaining a good sample. Make sure to carefully follow the instructions and videos for obtaining a good sample. No eating, drinking, brushing teeth, or smoking before swabbing, and swab each cheek well for at least 30 seconds.

    FTDNA is supposed to send a replacement kit if the existing sample is insufficient, but I would order a replacement kit beforehand, just in case. If you ask for one now, it should arrive well before his birthday. You may be able to get a sample from him and even mail it back in time before his birthday. I doubt the results will be ready by then, even if his current second vial is usable.

    Are there other males in his direct paternal line you could test? Does he have any sons, or nephews from full brothers of his?

    FTDNA's Refund Policy seems to have changed from what it used to be. I don't know if the same policy is in effect, but in early 2018, I was able to get a partial refund (25% less than original cost for refund after 1 year IN 2018) when a Big Y test required a fresh sample from the individual, but that individual passed away before he was able to give a new sample.
    Last edited by KATM; 19th September 2019, 11:53 AM.

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  • Kohlehydrat
    replied
    so after waiting 5 months for my father's big y to come through, i just received this:

    Dear X.,
    We are contacting you regarding the delayed Big Y-700 results on xxxxxx. We want to offer our sincere apologies for the delay you are experiencing. Unfortunately, there has been a recent quality control failure during the testing process on xxxxxx. The lab is working to reprocess your test at the highest priority, however, this will cause further delays. There was an additional sample in storage that has been pulled to continue processing your test. If this sample fails as well, and the lab determines a new sample is required, then we will contact you again and let you know a new collection kit is on its way to you. Unfortunately, this means that your test results will not be available by previously promised deadlines in emails sent out earlier this month. If this round of testing passes the quality control process, we hope to have your results available to you by the end of October.
    Best Regards,


    end of october is his 90th birthday. i hope he lives to see the results. if not, and thus also not around anymore to supply further samples, does anyone know if we would be eligible for a refund? edit: I just wrote and asked them that.
    Last edited by Kohlehydrat; 19th September 2019, 11:09 AM.

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  • abuelita
    replied
    Originally posted by abuelita View Post

    We are still waiting on our kits in 954 and they won't tell us yes/no whether they need fresh samples.
    Completed? Now one of the 954 kits says "completed", I even double-checked order history, but ...
    - The terminal SNP is the same, okay, that's maybe not a surprise as they really haven't a clue
    - The number of "unnamed variants" is the same as it was with the Y500 (43)
    - There are are no additional STRs beyond the panels posted with the Y500 (1 through 6)

    So they really did nothing? It just seems there should have been some change somewhere.





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