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  • corinthian
    replied
    Originally posted by corinthian View Post
    I'm waiting the results for a kit int the batch 1147, batched on 11/30/2020. Deeply frustrated.
    I'm relieved and happy because results came in today.

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  • corinthian
    replied
    I'm waiting the results for a kit int the batch 1147, batched on 11/30/2020. Deeply frustrated.

    Leave a comment:


  • mattn
    replied
    Originally posted by mattn View Post
    I'm waiting on a Y-DNA111 to BigY700 upgrade batch 1149.

    ​​​​​​
    Big Y-700 Ordered 12/04/2020 1149
    Big Y-700 Batched 12/07/2020 1149
    Big Y-700 Completed 1149
    I received Big Y-700 results today for this kit.

    Leave a comment:


  • Ibne Sharif
    replied
    My Big Y results in 1166 failed due to quality control check, they send me an email upon my inquiry that it is rescheduled for a rerun and expected in mid July 2021 instead of the original 28th April.

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  • KATM
    replied
    Originally posted by Ibne Sharif View Post
    Do they do it on weekly basis? If it is weekly then 1166 shall be uploaded in coming two weeks.

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  • vmkiili
    replied
    Originally posted by Ibne Sharif View Post
    Do they do it on weekly basis? If it is weekly then 1166 shall be uploaded in coming two weeks.
    Kits in the same batch don't always finish at the same time, it may also take longer, but it could be ready in two weeks if there are no problems.

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  • Ibne Sharif
    replied
    Do they do it on weekly basis? If it is weekly then 1166 shall be uploaded in coming two weeks.

    Leave a comment:


  • Ibne Sharif
    replied
    Originally posted by vmkiili View Post
    Got result from batch #1164 today.
    Good to hear it. I am still waiting for Batch # 1166. Hope it will come soon.

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  • vmkiili
    replied
    Got result from batch #1164 today.

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  • vmkiili
    replied
    I got this from customer support when I asked about repair schedule: "Thanks for your response. We resolved the issue yesterday morning and started working to post the backlogged results. As long as there are no additional issues getting those results posted, we expect to have everyone's results posted by the middle of next week."

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  • vmkiili
    replied
    I got the same message yesterday. Batch 1164.

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  • User123
    replied
    My batch #1147


    Dear Xxx Xxx,

    We are reaching out to you regarding the Big Y-700 on kit XXXXXX for which you are listed as either the primary email address or the email address in the billing information for the Big Y-700 purchase.

    We apologize that the Big Y-700 results for this kit are not yet available. The results for XXXXXX have passed the final quality control and are in the process of uploading to your account, however, there is a technical issue, unrelated to the actual files, preventing the batch upload from completing. This does not involve the data at all, only the upload process. Only kits receiving this email are affected.

    Our engineering team is working on this issue at the highest priority to resolve it as soon as possible so that we can provide you with your results. While this upload is pending, you may be able to view partial Big Y-700 results and if your order was an upgrade from the Big Y-500 to the Big Y-700 you may not be able to access your Big Y-500 results. We apologize for any inconvenience this may cause.

    Once the issue is resolved and your full results have been uploaded and posted to your account, an automated email will be sent to the primary email on the kit to let you know.

    No action by you is required and there is no response is needed. However, if you have any questions, please feel free to reply directly to this email or give us a call at 713-868-1438 and select option 2 for a Big Y Specialist. You may also reach out to [email protected].

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  • karwiso
    replied
    Originally posted by User123 View Post
    I asked Ftdna customer service about my #1147. Quality check failed somewhere in March and the next estimate is 1-2 weeks before June.
    Thanks. I've also contacted the customer service and got the same answer as you (quality fail and rerun of the sample).

    Leave a comment:


  • jbmuzz
    replied
    Originally posted by MasonX View Post

    Call then
    I just tried the chat option. I tried the call on Tuesday, 4/13. Same answer - they'll get back to me. Still haven't.

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  • MasonX
    replied
    Originally posted by jbmuzz View Post

    I contacted them 2 days ago. They have not responded yet.
    Call then

    Leave a comment:

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