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  • vmkiili
    replied
    I got the same message yesterday. Batch 1164.

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  • User123
    replied
    My batch #1147


    Dear Xxx Xxx,

    We are reaching out to you regarding the Big Y-700 on kit XXXXXX for which you are listed as either the primary email address or the email address in the billing information for the Big Y-700 purchase.

    We apologize that the Big Y-700 results for this kit are not yet available. The results for XXXXXX have passed the final quality control and are in the process of uploading to your account, however, there is a technical issue, unrelated to the actual files, preventing the batch upload from completing. This does not involve the data at all, only the upload process. Only kits receiving this email are affected.

    Our engineering team is working on this issue at the highest priority to resolve it as soon as possible so that we can provide you with your results. While this upload is pending, you may be able to view partial Big Y-700 results and if your order was an upgrade from the Big Y-500 to the Big Y-700 you may not be able to access your Big Y-500 results. We apologize for any inconvenience this may cause.

    Once the issue is resolved and your full results have been uploaded and posted to your account, an automated email will be sent to the primary email on the kit to let you know.

    No action by you is required and there is no response is needed. However, if you have any questions, please feel free to reply directly to this email or give us a call at 713-868-1438 and select option 2 for a Big Y Specialist. You may also reach out to [email protected].

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  • karwiso
    replied
    Originally posted by User123 View Post
    I asked Ftdna customer service about my #1147. Quality check failed somewhere in March and the next estimate is 1-2 weeks before June.
    Thanks. I've also contacted the customer service and got the same answer as you (quality fail and rerun of the sample).

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  • jbmuzz
    replied
    Originally posted by MasonX View Post

    Call then
    I just tried the chat option. I tried the call on Tuesday, 4/13. Same answer - they'll get back to me. Still haven't.

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  • MasonX
    replied
    Originally posted by jbmuzz View Post

    I contacted them 2 days ago. They have not responded yet.
    Call then

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  • jbmuzz
    replied
    Originally posted by MasonX View Post

    Yes, that is unusual. I would contact them immediately. Once you get that email, everything should be done. They don't generate the email exactly when your results post. Most of the time, I have logged in and noticed before I got the email.
    I contacted them 2 days ago. They have not responded yet.

    Leave a comment:


  • MasonX
    replied
    Originally posted by jbmuzz View Post
    I was notified on 4/9 that my Big Y-700 test was completed and given my SNP assignment. It is now 4/15 and I still have no results, matches or block tree. Is it usual to take so long to have results posted? What are your experiences?
    Yes, that is unusual. I would contact them immediately. Once you get that email, everything should be done. They don't generate the email exactly when your results post. Most of the time, I have logged in and noticed before I got the email.

    Leave a comment:


  • jbmuzz
    replied
    I was notified on 4/9 that my Big Y-700 test was completed and given my SNP assignment. It is now 4/15 and I still have no results, matches or block tree. Is it usual to take so long to have results posted? What are your experiences?

    Leave a comment:


  • User123
    replied
    I asked Ftdna customer service about my #1147. Quality check failed somewhere in March and the next estimate is 1-2 weeks before June.

    Leave a comment:


  • karwiso
    replied
    Originally posted by User123 View Post
    Y67 --> Bigy700 batch #1140 completed today !!
    Waiting for batch #1147
    Oh, Batch 1140!
    Thank you for the info. I am also waiting for Batch #1147... I thought that something was wrong with the kit, but it is probably a big Black Friday batch that is still processing.

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  • User123
    replied
    Y67 --> Bigy700 batch #1140 completed today !!
    Waiting for batch #1147

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  • mattn
    replied
    I'm waiting on a Y-DNA111 to BigY700 upgrade batch 1149.

    ​​​​​​
    Big Y-700 Ordered 12/04/2020 1149
    Big Y-700 Batched 12/07/2020 1149
    Big Y-700 Completed 1149

    Leave a comment:


  • User123
    replied
    Still waiting Y67 -> Bigy700 batch #1140 and Bigy500 -> Bigy700 batch #1147.

    Leave a comment:


  • MasonX
    replied
    Big Y in batch 1160 came in on 04/08

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  • MasonX
    replied
    Waiting on a Big Y in batch 1160 and a y37 in 1172

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