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  • Mudgeeclarke
    replied
    Batch 953 delayed until late September. I’d say Christmas will be here before the result. After 27 September (6 months) I’ll ask for a refund and cancel the test. (I have Y500 which will do) Obviously they are more concerned in sales and getting orders. They used to be such a good company.

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  • elhjr32609
    replied
    I'm in batch #953. Ordered upgrade on March 26, 2019 and it was batched the next day. However it has been delayed multiple times now. The last update as of yesterday now shows that my results might be ready sometime between Aug 28th-Sep 11th.

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  • KDalton
    replied
    I have yet to receive results for Batch 884 ordered on 8 Aug 2018.

    They required a new sample for the upgrade, but the sample was lost or never received. I sent it in before the end of 2018.
    The expected due date kept being pushed back and then one day the whole tab for bigY results was removed from my page with no notification. I had faithfully and patiently watched the due date being pushed back week after week. I contacted ftDNA about the problem and they said they would send a new kit.
    I found that a major problem with their system is the communication. There is no notification as to when a sample is actually received into their lab when a new sample is requested. It would be nice if they had a status tab next to the expected date where they could post updates such as "order received," "awaiting new sample," "sample received," "in process," etc.

    On request I was told in July that the 2nd sample was received by their lab on 16 June 2019. Since then my expected date has been delayed at least 3 times.
    New expected date 08/19/2019-09/02/2019

    I contacted ftDNA again to enquire about the date and they told me that my sample is in the lab being processed and that the very latest I can expect the results (assuming it passes quality assurance) is 20 Dec 2019.

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  • sasha39
    replied
    Just received this from FTDNA, part of the email here;

    If you are waiting on Big Y-700 results, the below chart is a better guide for when you may expect to receive your results. The below dates are estimates, not guarantees, but we are confident in these delivery times.
    so it looks like I'm in for more delays as the results I'm looking for are in batch 954 which falls in the March 20th - April 15th range.

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  • RABallard
    replied
    I think this is my 6th delay. I did have to send in another DNA sample, but that was requested on March 27 and sent the next day. This was originally ordered 2/23/2019
    Big Y-700 Y700 944 08/12/2019 - 08/26/2019 Results for your Big Y test have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control.

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  • Benvdc
    replied
    Second delay for my BIG700 batch 962:

    08/05/2019 - 08/19/2019
    Big Y-700 Batched 04/29/2019 962
    Big Y-700 Completed 05/14/2019 962
    Do not know what means Completed
    Only Y-111 was completed on 05/14/2019

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  • Wheal
    replied
    Y700 953 07/31/2019 - 08/14/2019 Results for your Big Y test have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control.
    Y700 954 07/22/2019 - 08/05/2019 Results for your Big Y test have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control.
    Y700 975 08/21/2019 - 09/04/2019

    Leave a comment:


  • solarius
    replied
    Originally posted by jmoore2312 View Post
    Batch 952 postponed to 7/29-8/12 for me, batched 3/29. Spoke to customer service a few weeks ago and they did not see any irregularities with my test.... I've been down this Big Y road before, it's done when it's done.
    That's interesting because user DWFlinneage posting above you has received his results from the same batch as you in 952.

    So I'm guessing batch numbers don't matter even when the tests are the same?

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  • jmoore2312
    replied
    Batch 952 postponed to 7/29-8/12 for me, batched 3/29. Spoke to customer service a few weeks ago and they did not see any irregularities with my test.... I've been down this Big Y road before, it's done when it's done.

    Leave a comment:


  • GrantK
    replied
    My second automatic delay for batch 960, now 07/29/2019 - 08/12/2019. This rather opaque repeated comment 'Note that predicted dates are an estimate and subject to lab volume and quality control.' only creates concern about my test accuracy. More transparency would be helpful.

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  • DWFlineage
    replied
    My Big Y 700 results came in 7/11/2019, Batch 952.

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  • solarius
    replied
    Originally posted by 1966mcta View Post
    I am in batch 954 and my dates are shown as 7/8/19 - 7/22/19
    I'm part of the same batch and was batched on the 1st of April 19 and I just got my 3rd delay yesterday to say that my results won't be due until 07/22/19 - 08/07/19

    Leave a comment:


  • Benvdc
    replied
    First delay as expected forr batch 962

    Now 07/22/2019 - 08/05/2019

    Leave a comment:


  • Kareem
    replied
    Originally posted by Kohlehydrat View Post

    so this week we are on batches 940, 41, and possibly 42, is that the assumption?
    my batch is 962, am i to understand that i should realistically expect results in the first week of september?
    Batch 953 has been coming in late last week.
    Hard to predict how long it will take. Maybe early September, but it depends on how long QAing takes for your kit. (Rarer lines will take longer)

    Leave a comment:


  • Kohlehydrat
    replied
    Originally posted by ZachRobertson View Post
    So, updating my earlier list.

    ---snipped---
    Batch 939 batched Wed 6 Feb 2019, results received 4 July (21 weeks 1 day)
    Batch 940 batched Mon 11 Feb 2019
    Batch 941 batched Wed 13 Feb 2019
    ---snipped---
    so this week we are on batches 940, 41, and possibly 42, is that the assumption?
    my batch is 962, am i to understand that i should realistically expect results in the first week of september?

    Leave a comment:

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