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  • Kohlehydrat
    replied
    so after waiting 5 months for my father's big y to come through, i just received this:

    Dear X.,
    We are contacting you regarding the delayed Big Y-700 results on xxxxxx. We want to offer our sincere apologies for the delay you are experiencing. Unfortunately, there has been a recent quality control failure during the testing process on xxxxxx. The lab is working to reprocess your test at the highest priority, however, this will cause further delays. There was an additional sample in storage that has been pulled to continue processing your test. If this sample fails as well, and the lab determines a new sample is required, then we will contact you again and let you know a new collection kit is on its way to you. Unfortunately, this means that your test results will not be available by previously promised deadlines in emails sent out earlier this month. If this round of testing passes the quality control process, we hope to have your results available to you by the end of October.
    Best Regards,


    end of october is his 90th birthday. i hope he lives to see the results. if not, and thus also not around anymore to supply further samples, does anyone know if we would be eligible for a refund? edit: I just wrote and asked them that.
    Last edited by Kohlehydrat; 19 September 2019, 10:09 AM.

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  • abuelita
    replied
    Originally posted by abuelita View Post

    We are still waiting on our kits in 954 and they won't tell us yes/no whether they need fresh samples.
    Completed? Now one of the 954 kits says "completed", I even double-checked order history, but ...
    - The terminal SNP is the same, okay, that's maybe not a surprise as they really haven't a clue
    - The number of "unnamed variants" is the same as it was with the Y500 (43)
    - There are are no additional STRs beyond the panels posted with the Y500 (1 through 6)

    So they really did nothing? It just seems there should have been some change somewhere.





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  • moorekr
    replied
    Originally posted by Usermj View Post
    I just received this email today It's something at least...

    Dear FamilyTreeDNA Member,

    We want to update you on the status of your Big Y-700 results.

    We are experiencing continued delays with the remaining upgrades to Big Y-700 but are very close to having your results ready. We apologize for this and are working hard to get these delays resolved.

    Our Lab and IT staff have been working around the clock to expedite your tests to meet the predicted dates for Big Y-700 results that were included in the email we sent out in July, but unfortunately, not all customers will receive their results by the expected date.

    If your batch date range isbetween April 16th and April 30th, you should receive your results between now and October 5th provided that there are no quality control issues related to your sample. If there are further delays due to the quality of your sample you will be contacted directly by a FamilyTreeDNA Customer Service Representative.

    We appreciate your patience and apologize for the further delay.


    Sincerely,
    FamilyTreeDNA
    Thanks for posting this. Based on this, I'm think that my 8 May batch is not going to make the 30 Sep date.

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  • Usermj
    replied
    I just received this email today It's something at least...

    Dear FamilyTreeDNA Member,

    We want to update you on the status of your Big Y-700 results.

    We are experiencing continued delays with the remaining upgrades to Big Y-700 but are very close to having your results ready. We apologize for this and are working hard to get these delays resolved.

    Our Lab and IT staff have been working around the clock to expedite your tests to meet the predicted dates for Big Y-700 results that were included in the email we sent out in July, but unfortunately, not all customers will receive their results by the expected date.

    If your batch date range isbetween April 16th and April 30th, you should receive your results between now and October 5th provided that there are no quality control issues related to your sample. If there are further delays due to the quality of your sample you will be contacted directly by a FamilyTreeDNA Customer Service Representative.

    We appreciate your patience and apologize for the further delay.


    Sincerely,
    FamilyTreeDNA

    Leave a comment:


  • abuelita
    replied
    Originally posted by moorekr View Post

    Although I agree that there is other information out there (and thank you for reposting), I think there is a legitimate gripe when FTDNA publishes contradictory information through different media. They need to fix their "automated routine" so that is stops providing incorrect information and instead publishes accurate information that is in line with their e-mails.
    I completely agree. Moreover, their chart in which they had such confidence turned out to be nonsense. We are still waiting on our kits in 954 and they won't tell us yes/no whether they need fresh samples.

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  • djamel
    replied
    batch 970
    no respect towards the customers, they were confident to give BIG Y 700 results ( 15 September - 30 September ), I received the fourth delay, I am in the 5 th month from batching, I can say nothing to the company, in the future I must work with others labs, I advise people interested by the DNA test, to do it away from FTDNA

    Leave a comment:


  • moorekr
    replied
    Originally posted by abuelita View Post

    Please stop obsessing over those "roll-overs" - it is just an automated routine that is initialized when a test is batched and just keeps blindly adding two weeks. It takes no account of current conditions that may have significant effects ... switching of chips, a big swell in orders, broken machine, etc. These "roll-overs" happen to many people and with all sorts of tests, not just Y. They do have a page which will alert you, in a general way, to what tests are currently behind schedule, which means the "roll-over" dates for those should be ignored. https://www.familytreedna.com/learn/...-results-take/

    But most important - you should instead be paying attention to your e-mail from FTDNA. Be sure the e-mail address on the kit will go to you, and check your spam or "promotions" folders. FTDNA sent an e-mail July 31 to all the people who had current bigY tests in the works. Read this! (I've posted it before, to no effect apparently.)
    If you are waiting on Big Y-700 results, the below chart is a better guide for when you may expect to receive your results. The below dates are estimates, not guarantees, but we are confident in these delivery times.
    Although I agree that there is other information out there (and thank you for reposting), I think there is a legitimate gripe when FTDNA publishes contradictory information through different media. They need to fix their "automated routine" so that is stops providing incorrect information and instead publishes accurate information that is in line with their e-mails.

    Leave a comment:


  • Usermj
    replied
    Originally posted by djamel View Post
    batch 970
    I lost all confidence in FTDNA, I could have chosen another lab, like whole genome, dente lab ..... every two weekend I wait another delay
    It's been over four months for me since my sample was batched 960, even though I was told my result will be posted by the 15th September with high confidence bullsh*t.

    Note: The presumed date on awaiting result changes automatically every 14 days if the result is not posted by then.

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  • djamel
    replied
    batch 970
    I lost all confidence in FTDNA, I could have chosen another lab, like whole genome, dente lab ..... every two weekend I wait another delay

    Leave a comment:


  • moorekr
    replied
    Still waiting on batch 971 which was ordered on 8 May.

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  • Mudgeeclarke
    replied
    I got Batch 953 a couple of weeks ago Y700, (after just over 5 months) which was an upgrade to my Y500 I’ve had for a few years (and at YFull). I really only did it to add to the general data pool because I’d had no matches at all for Big Y500.

    And then today, bingo. First Big Y Match evahhh. Have no clues how to see what this really means, but I’m working on it.

    Colin Clarke 206005

    Leave a comment:


  • RABallard
    replied
    My order finally came through yesterday ! This was originally ordered 2/23/2019 in batch 944. I did have to send in another sample, but that was not long after the original order. So, 6 months !

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  • Benvdc
    replied
    Yeah got my results today, batch 962

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  • DownSouth
    replied
    I am in 986 which was batched on 20 July. I’ve previously done an SNP kit and I’ve received the 111 part of the Big Y. The rest has a date range between 14 and 28 October. I hope so anyway. I accept there’s a wait, just the way it is.

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  • abuelita
    replied
    Originally posted by djamel View Post
    batched at the end of may 2019 (batch 970) , the result pushed to the septembre 2 -16 2019 . This is the 2nd time it got pushed
    Please stop obsessing over those "roll-overs" - it is just an automated routine that is initialized when a test is batched and just keeps blindly adding two weeks. It takes no account of current conditions that may have significant effects ... switching of chips, a big swell in orders, broken machine, etc. These "roll-overs" happen to many people and with all sorts of tests, not just Y. They do have a page which will alert you, in a general way, to what tests are currently behind schedule, which means the "roll-over" dates for those should be ignored. https://www.familytreedna.com/learn/...-results-take/

    But most important - you should instead be paying attention to your e-mail from FTDNA. Be sure the e-mail address on the kit will go to you, and check your spam or "promotions" folders. FTDNA sent an e-mail July 31 to all the people who had current bigY tests in the works. Read this! (I've posted it before, to no effect apparently.)
    If you are waiting on Big Y-700 results, the below chart is a better guide for when you may expect to receive your results. The below dates are estimates, not guarantees, but we are confident in these delivery times.
    Last edited by abuelita; 3 September 2019, 09:34 AM.

    Leave a comment:

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