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  • GrantK
    replied
    My batch 960 delayed 2 weeks to July 15 to July 29. My first delay.

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  • DWFlineage
    replied
    Batch 952 delayed again until July 15 through end of July?

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  • gbintexas
    replied
    Batch 939 update: received word from customer service that my first sample failed, and that they used a new sample on May 29th. The current wait time is about 15 weeks as long as there are no further issues. The representative said I should be getting results in a couple of weeks.

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  • mattm
    replied
    Batch 952. Moved from June 1-7 to July 1-15.

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  • ZachRobertson
    replied
    It looks as though there are two batches per week. The even batches start on Mon, the odd batches on Wed.

    Batch 928 batched Mon 31 Dec 2018, results received 7 March. (8.5 weeks)
    Batch 930 batched Mon 7 Jan 2019
    Batch 932 batched Mon 14 Jan 2019, results received 19 March (9 weeks 1 day)
    Batch 933 batched Wed 16 Jan 2019
    Batch 934 batched Mon 21 Jan 2019, results received 23 May (17 weeks 4 days)
    Batch 936 batched Mon 28 Jan 2019
    Batch 938 batched Mon 4 Feb 2019
    Batch 939 batched Wed 6 Feb 2019
    Batch 940 batched Mon 11 Feb 2019
    Batch 941 batched Wed 13 Feb 2019, still waiting

    So it looks as though there were two months when they did no BigY processing at all.
    If they have fixed their problem, batch 936 should have finished around 30 May, 938 around 6 June, 940 around 13 June, and 942 this week.
    But I won't be surprised if they still have issues. But the Y111 part of the test seems to be working fine.

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  • RABallard
    replied
    I think this is now my 4th delay, just got this new date today.
    Big Y-700 Y700 944 07/01/2019 - 07/15/2019

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  • Ejpeters
    replied
    Batch 927 Ordered the end of December 2018- I just noticed it was delayed again -- 06/26/2019 - 07/10/2019.

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  • arnoldbe
    replied
    The Big Y 700 batch I am waiting on is
    Batch 941 batched 13 Feb 2019. Now they have push the results to 6/16/19-7/3/19.
    I'm planning on a trip to Scotland in August and was hoping to have the results well before that. Very annoying.

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  • gbintexas
    replied
    Batch 939 ( batched on Feb 6, 2019) got pushed to June 26th-July 10th. This is the 5th time to be delayed.

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  • Mudgeeclarke
    replied
    Y700. Batch 953. Ordered mid March 2019. (I already had Y500).

    This note is now seen at my “pending”.

    Quote: ”Results for your Big Y test have been delayed. We have updated your predicted completion date, and action by you is not usually required. Note that predicted dates are an estimate and subject to lab volume and quality control.”

    Now predicting late June into mid-July, so I’m thinking August. No big deal I guess, seeing I don’t have a match at Y500. Just trying every door to see if one is unlocked.

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  • Kareem
    replied
    Batch 960

    Y-111 received 5/10/2019
    Results expected 7/1 - 7/15

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  • Benvdc
    replied
    Got an answer from helpdesk:

    "Thanks for contacting FTDNA. I'm sorry the Awaiting Results section is missing from your account. There is a technical issue with this page and our IT team is working to get it resolved. We expect these dates to return hopefully early next week, as long as there are no issues preventing IT from resolving the problem.

    I checked with the lab on the status of your Big Y-700 on B500032. This test currently has a processing time in the lab of 8-14 weeks. Your test was ordered on March 30th, and started processing in the lab that Monday, April 1st. As long as it passes quality control on this run, you can expect results within the next 4 weeks."

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  • EBurgess
    replied
    I have batch 928 ordered in December 2018. I had to send in a new DNA sample, delivered to the lab in February but have yet to receive results. The expected date was bumped multiple times to now being 06/17/2019 - 07/01/2019. I opened a call with FTDNA to see if they are having issues with my sample yesterday, but have not heard back yet. It looks like higher batch numbers have been delivered, I suppose I am no longer in this original batch.

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  • CardiffLady
    replied
    Originally posted by Benvdc View Post

    The same happened to me (batch 962), contacted FTDNA to get news
    Mine is Batch 964 - it was due yesterday and they changed it to say due 6 July, then completely disappeared. It has actually appeared and is complete, so it must have been a few glitches etc..

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  • Benvdc
    replied
    Originally posted by CardiffLady View Post
    Batch for Family Finder.jpg

    Well my batch has completely vanished - totally zilch, nothing
    The same happened to me (batch 962), contacted FTDNA to get news

    Leave a comment:

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