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  • it seems that the same things happens for batch 1029. Some get a result, some don't.

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    • Originally posted by Frasse View Post

      HI,
      In the facebook group "FTDNA - Big Y", there is a thread dated 31 dec 2019 on last BigY-results and a comment from 31st december ont batch 1031 and a second one completed 1st of januari.
      But it seems that batch number is not the main criteria.

      Thanks Frasse

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      • Big Y upgrade to 700 from 500. Results today.
        Big Y-700 Ordered 11/30/2019 1031
        Big Y-700 Batched 12/01/2019 1031
        Big Y-700 Completed 01/15/2020 1031

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        • Waiting on Big Y700, Batch 952. Report says "Completed" but no date is shown and no results that I can find.

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          • Originally posted by SCCCP View Post
            Waiting on Big Y700, Batch 952. Report says "Completed" but no date is shown and no results that I can find.
            While on the Order History page, you will not see a date for "Completed" until the test is actually completed. It is confusing, but that's how FTDNA does it. Pretend each word in the "Order Status" column has a colon after it (Batched: or Completed: ), so if a line is blank for a date, then you know it hasn't completed that stage yet. If you've taken any other tests, this is more obvious, because the already-completed tests will show "Completed" with a completion date.

            To see when the test results are expected, use the "Check the status of pending tests" link at the top of the Order History page. This will take you to the "Awaiting Lab Results" page, which shows the expected completion date range.

            Sometimes the range will be updated, depending on the circumstances (large amount of tests to process after a sale, causing delays; or retesting the sample if first test does not give results, etc.). You may want to check the status periodically to see if anything has changed. Occasionally there is not enough DNA sample left to use for a test, at which time FTDNA should send out another test kit with same kit number. So, always make sure your contact information is current (email, address, phone). If your Big Y 700 was in batch 952, and the expected date has been updated several times, I would contact FTDNA to see if a new sample is needed. When was your kit batched?

            Just before that link to the Awaiting Lab Results page, the text at the top of the Order History page says:
            You have an open order. The Awaiting Lab Results page allows you to follow the progress of your order.
            Once your test results are complete and you get a date, the above text and link do not appear on the Order History page.
            Last edited by KATM; 16th January 2020, 10:55 AM.

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            • Originally posted by SCCCP View Post
              Waiting on Big Y700, Batch 952. Report says "Completed" but no date is shown and no results that I can find.
              That's probably the date your y111 results came in. They do that for some reason but it will get updated when the Big Y comes in.

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              • Y700 Batch 1031 batch 12/01/2019 out 7 weeks now. I'm beginning to become very discouraged as I've seen others in the same batch and even later batches with results which have come in. No, and those were not kits which had already tested at Y500. My cousin had tested Family Finder and Y37 in the same batch and the results came in quickly (like 30 days) and then Y111 and came in at 21 days so there doesn't seem to have been any problem with his samples. Also very few tests were done on his sample so doesn't seem like there should be any problem. Also, no notice from FT that there has been a problem and no notice that a new sample is needed. I certainly hope not because the testee is not available for another sample. Very discouraged because I was very hesitant to have my cousin's kit tested at Y700 because I was afraid there would be a problem with the sample which would mean I'm out a lot of money.

                Last edited by Tenn4ever; 20th January 2020, 07:06 PM.

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                • I am batch 1033 (3rd of December ) and waiting also.
                  seems that some are quick other not.

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                  • Any further updates on batch 1029? It was ordered November 24 and went to the lab the next day, Monday, November 25.

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                    • Anyone with Batch 1031 come in recently. Been waiting two months now with not a word from FT if there is a problem with the sample. Already tested to Y111 and no problem with that sample. Results came in three weeks. Some have said that samples may have to be rerun. Then why can't FT communicate that to us??? Some from the same batch have received their results. I really want to know if there is a problem with my sample not just left hanging for several months then to be told I need to submit a new sample.

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                      • I am waiting on Batch 999 to come in, it's been over 5 months. It just takes 18 days for upgrades to come in if that is what you did. They probably had all that information from your first test and just wait 18 days to make it look better.

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                        • Originally posted by MasonX View Post
                          I am waiting on Batch 999 to come in, it's been over 5 months. It just takes 18 days for upgrades to come in if that is what you did. They probably had all that information from your first test and just wait 18 days to make it look better.
                          • Five months seems extreme. Have you checked for why the long delay? If so, what have you been told?

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                          • Originally posted by Tenn4ever View Post
                            • Five months seems extreme. Have you checked for why the long delay? If so, what have you been told?
                            Contacted them several times. Supposedly it's in manual review and analysis before the results are posted. Just emailed them again to see how long it has been in manual review.

                            Usually you do that afterwards, up to 30 days.

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                            • The kit I had in batch 1033 had Big Y-700 results come in today. I was notified by email from FTDNA this morning. This is about two and a half weeks before the early end of the estimated results date range.

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                              • Originally posted by KATM View Post
                                The kit I had in batch 1033 had Big Y-700 results come in today. I was notified by email from FTDNA this morning. This is about two and a half weeks before the early end of the estimated results date range.
                                KATM, what did you upgrade from? How many tests have you had done on the sample?

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