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Error message under Tab "Matching" in BIG Y Results

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  • Error message under Tab "Matching" in BIG Y Results

    When selecting the Tab "Matching" under Big Y Results, I get the following error message:

    DataTables warning: table id=matches-table - Ajax error. For more information about this error, please see http://datatables.net/tn/7

    How can I avoid this error message and list my matching Big Y results?

  • #2
    Are you using the current version of Firefox or Chrome browser?

    You can use
    https://portableapps.com/apps/internet
    to download the other browser and use it without installation. Please try that route.

    Mr. W

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    • #3
      I know I have seen a similar error message. Could have been the same one but I didn't take note of the exact text. If you try again later it should work. I imagine it could be related to some web traffic or FTDNA is working on some component that is causing it to slow down and show such an error message.

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      • #4
        Don't think you can do anything about that type of error, since it's the server (i.e. FTDNA server) that has given an erroneous response to your client (i.e. your web browser).
        Open a ticket with FTDNA and they have to look in to it.

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