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Unable to download big Y data

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  • Unable to download big Y data

    I wish to forward my data to another forum, however I get the message "your connection is not private" (without inverted commas)

    Please advise any solution to my big Y problem.
    Thankyou, Peter 64084

  • #2
    Unable to download big Y data

    Sorry my number is 65084

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    • #3
      Are you talking about the "Download Raw Data" link on your BigY page in your account? Or, are you talking about your BAM file?

      In either case, you should send a Support Request using the Customer Support link at the top right of this page. If you want your BAM file, to use at a place like YFull or FGC (Full Genomes Corp.), they will send you a link to give to those companies. If you can't download your BigY raw data, they should be able to fix that.

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      • #4
        Unable to download big Y data

        Thanks KATM

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