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I ordered Big-Y a while back. Two days ago a new set of Y-STR results appeared, and my Big-Y was listed as "Completed" under "Complete order history".
My dashboard also started showing a Big-Y section, with an order date of two days ago (?), and with an "Awaiting Results" button that leads to a page that lists the batch number and original estimated completion date.
Yesterday I began receiving "We Found a New Big Y Match!" emails, with a "View My Matches" link that leads to the the "Awaiting Results" page.
Not surprisingly, email to FTDNA support hasn't resulted in any answers yet.
My questions: Is this the normal? (It's certainly broken, but I can imagine that's 'normal'.) Does anybody have the canonical URL to the Big-Y results page, in case I'm able to access that directly (http://www.familytreedna.com/my/???.aspx)?
Many thanks!
My dashboard also started showing a Big-Y section, with an order date of two days ago (?), and with an "Awaiting Results" button that leads to a page that lists the batch number and original estimated completion date.
Yesterday I began receiving "We Found a New Big Y Match!" emails, with a "View My Matches" link that leads to the the "Awaiting Results" page.
Not surprisingly, email to FTDNA support hasn't resulted in any answers yet.
My questions: Is this the normal? (It's certainly broken, but I can imagine that's 'normal'.) Does anybody have the canonical URL to the Big-Y results page, in case I'm able to access that directly (http://www.familytreedna.com/my/???.aspx)?
Many thanks!
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