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  • #31
    Still waiting for a BAM file - requested 24 March ...

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    • #32
      Still waiting for two BAM files - requested 26 March ...

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      • #33
        Is anyone experiencing similar delays?

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        • #34
          I'm guessing that they've come to another halt in producing BAM files. Maybe they ran out of disk space? There's no lab / testing requirement, so the hold up needs to be something else.

          I've now finished my sixth week waiting and will start on week 7 tomorrow.

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          • #35
            Finally I received the two BAM files today.

            But it seems that one of them is corrupted ( The file size is 47.6 MB !)

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            • #36
              Curious ... I requested two days before you and still don't have a BAM file ...
              Last edited by MikeP; 18 May 2016, 11:27 PM.

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              • #37
                I used the contact form to ask about the status of my BAM file. The reply was that they had no record of my original request, even though I had received an e-mail response back then quoting the official 3-4 week wait period.

                So if you've been waiting an excessive amount of time (I've waited 7 weeks), you might consider contacting them. Possibly they're not even working on it ...

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                • #38
                  Ouch. Well I'm not looking forward to my BAM waiting period once I get my next Big Y results. One should not have to wait longer for the BAM than for the Big Y test.

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                  • #39
                    My BAM file finally arrived ...

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                    • #40
                      Requested my BAM file on 5/26 -- download link available today, 6/4!! Excellent turn-around time on the BAM file!!

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                      • #41
                        Requested my BAM file on 5/26 -- download link available today, 6/4!! Excellent turn-around time on the BAM file!!

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                        • #42
                          Three goners

                          Quote:
                          Originally Posted by clintonslayton76
                          I have had at least three vital components of my projects abandoned or simply denied by previous "providers"

                          30th April 2016, 12:16 AM
                          The_Contemplator:

                          Which components are those?


                          Answer:
                          1 Ancestry dropping Y testing and results grids entirely, after I had established a Project with over 30 males.

                          2 Ancestry dropping MyFamily sites, where I had three communities of research.

                          3 Full Genomes refusing to perform my Y sampling because the manager refused to acknowledge the receipt of my results at the testing lab, and when I requested an estimated date, I was dropped as a customer. This is why I ended up doing Big Y, which I considered a flawed design.

                          There is not a fundamental DELAY for FTDNA to announce in the GAP admin NEWS, such problems as unexpected delays in results or other service. Those of us who are trying to encourage suspicious folks to go into these test levels (and sometimes paying for them as sponsors) are not well-served by having to tell someone who is 90, that maybe someday we will be able to get a requested service fulfilled.
                          Last edited by clintonslayton76; 26 August 2016, 03:45 PM.

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