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BAM file generation shut off at least temporarily

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  • #16
    Will people who had requested the files before the shutdown receive them without a new request or have to start over again?

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    • #17
      That is unknown at this time. Once it is back, someone will say something to let the rest of us know.

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      • #18
        In case anyone was subscribed to this thread. BAM files are back. No idea if you still need to manually request them as the only kit I have with a Big Y test already has the Download BAM button there from before. The customer support form does have a category for Big Y BAM Request.

        Typical of FTDNA, they didn't let anyone know. People just found out on their own.

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