Big Y raw data download problem

[srlittle6]

Hi,

Having an issue downloading raw data for my Big Y results. No matter which computer or browser I use, I get the "Houston we have a problem" page.

Does anyone have any idea why or have any suggestions?

Steve

[efgen]

If your results were just posted this week, try again on Monday or Tuesday -- it seems to take a few extra days for the data files to get uploaded.

If you've had your results longer, please call or email Customer Support so they can check it out and report to IT for resolution if needed.

Elise