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Donations to project fund made recently are not showing

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  • Donations to project fund made recently are not showing

    I'm sure donations to my surname study project fund used to show up almost immediately, however I now have one that was made at least two days ago, and one that was made yesterday, that are not yet showing in the general fund account. Anyone know how long these are actually taking to show up at the moment, as I'd really like to get some upgrades ordered during the sale.

  • #2
    Assuming you are a project admin, send a message to [email protected]

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    • #3
      Originally posted by Jim Barrett View Post
      Assuming you are a project admin, send a message to [email protected]
      Thanks Jim, will do. (and yes, I am a surname project admin)

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      • #4
        Originally posted by Jim Barrett View Post
        Assuming you are a project admin, send a message to [email protected]
        I have now done this but am not happy with the response, which was basically "if paid by paypal there can be delays" .
        1. I have never had delays before of more than a few hours when donations have been paid by paypal.
        2. It has now been more than a week since one donation, and 6-7 days for the other, and neither are showing up yet in group funds.
        3. This is seriously losing project members confidence in the group fund donation system.

        I have sent a slightly stronger reply to ftdna's response, but not sure now what else I can do?

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