Does anyone use bulk mail to contact project members? I had not used it previously and it is a complete disaster. I got about 52 replies to an important email that I put out to 96 members. So I started investigating, by sending individual emails. I had 8 email addresses that bounced. FTDNA does nothing to make you aware of these. Furthermore, you no longer have a means of calling them or US postal mailing because you can no longer see that information. I also have found that some servers block the bulk FTDNA emails. Many members get so much email from FTDNA that they simply ignore it. Of the individual emails that I sent there are still a dozen that I have not heard from. Depending on the server, I don't think that you will always get a bounce message. I am tempted to simply delete these members. What is the point if you cannot communicate with them? FTDNA needs to re-examine not providing phone and address info on members to the project administrator. From one email address I was able to figure out that it was via a law firm. Going to the law firm website, I determined the member had been died in July 2016.
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Originally posted by billdickason View PostDoes anyone use bulk mail to contact project members? I had not used it previously and it is a complete disaster. I got about 52 replies to an important email that I put out to 96 members.
Originally posted by billdickason View PostFurthermore, you no longer have a means of calling them or US postal mailing because you can no longer see that information.
Originally posted by billdickason View PostI am tempted to simply delete these members. What is the point if you cannot communicate with them?
Originally posted by billdickason View PostFTDNA needs to re-examine not providing phone and address info on members to the project administrator. From one email address I was able to figure out that it was via a law firm. Going to the law firm website, I determined the member had been died in July 2016.
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I sent a bulk email to 23 members of our small Surname project and have received zero replies. I don't believe the former administrators tried to contact them, at least I never received anything from them unless I initiated it. I am afraid that a number of our members are deceased or because their results were zippo on Y matches, they no longer find a reason to participate. Some have not visited the forum in over a year, a couple never did. How can you spark interest in a group like this?
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I've noticed that since all that GDPR stuff, and changing the way members granted admin permissions, I have quite a few project members who have defaulted to "limited" permissions and who haven't signed into their accounts since then. Some of these included people who had previously given me permission by email to upgrade their tests, and now, with "limited" permissions I am unable to do this. It was quite important that I got the email permission previously, because these are mostly older people who don't use the internet much if at all, and in some cases whose email address appears to have changed or not being used any more.
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