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Requested to start project - no response

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  • #16
    Please send a follow up email to [email protected]. Someone should reply shortly with assistance.

    -Darren
    Family Tree DNA

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    • #17
      Me too!

      I submitted a request for a new project on 16 March, followed this up with an email 10 days ago to [email protected] and filled in a contact form to ask what is happening. No response whatsoever. How do we get FTDNA's attention?

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      • #18
        Ask Darren to give you the other "Groups" email address.

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        • #19
          Thanks Jim – I will email Darren directly.
          Update: tried [email protected] but email bounced, so hope he is reading this thread.
          Last edited by khw77; 24 April 2015, 05:14 PM.

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          • #20
            The [email protected]amilytreedna.com is the best contact. Janine has been swamped with emails but if you can send me a private message with a contact email address I will try and help nudge things along.

            -Darren
            Family Tree DNA

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