Requested to start project - no response

[Darren]

Please send a follow up email to [email protected]. Someone should reply shortly with assistance.

-Darren
Family Tree DNA

[khw77]

Me too!

I submitted a request for a new project on 16 March, followed this up with an email 10 days ago to [email protected] and filled in a contact form to ask what is happening. No response whatsoever. How do we get FTDNA's attention?

[Jim Barrett]

Ask Darren to give you the other "Groups" email address.

[khw77]

Thanks Jim – I will email Darren directly.
Update: tried [email protected] but email bounced, so hope he is reading this thread.

[Darren]

The [email protected]amilytreedna.com is the best contact. Janine has been swamped with emails but if you can send me a private message with a contact email address I will try and help nudge things along.

-Darren
Family Tree DNA