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  • Requested to start project - no response

    I requested to start a surname project and got no response for about a month. I had some e-mail issues for a day during that time so I did the request again but still no response. How long does it take? Will they communicate a denial or only an approval?

    There is no surname project for our name currently I hope that getting a project going will allow me to solicit others to do the test. Currently the closest match at Y-67 is genetic distance 5 and two at 6 with a name not even similar.

  • #2
    Hello,

    Can you please send me a private message with your email address and details about the group project you were looking to create? I can get this information to our group project admin and see what may be going on.

    -Darren
    Family Tree DNA

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    • #3
      I have the same issue. I requested a new project but got no response yet.

      In project application page they say 'If you are interested in starting a new project with Family Tree DNA, please fill out the following application. After review, you will be notified via e-mail if your new project proposal has been accepted. Please allow 5 business days for review.'

      5 business day came to end and i am impatient Could you help me?
      Last edited by engisdene; 28 March 2015, 03:09 PM.

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      • #4
        I have the same issue. I want to be able to start recruiting. Its been almost a month and no response. Did FTDNA lose half its staff? It seems like customer service has slipped drastically in the last six months.

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        • #5
          I have been waiting since early Feb with no response. Even after Darrin said he was contacting someone I did not hear anything. It does make me feel a little better that I am not alone.

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          • #6
            Same for me on the waiting for my request to be approved and the surname group created.

            I also sent a follow up to Darren a while back asking for assistance, nothing has happen

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            • #7
              I just opened a request on the support page, the rest of you may want to consider it also. Maybe we will get a response that way.

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              • #8
                I got my e-mail thanks to Darren but now I get the "houston we have a problem" screen when I log in with the new ID

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                • #9
                  I sent you a follow up email trying to get the error resolved.

                  -Darren

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                  • #10
                    Requested to start project - no response

                    Darrin,

                    I just sent you a PM and hope you can also provide assistance for my requested Surname Group.

                    I also provided my email address, do not hesitate contacting me if you require additional information.

                    I will be traveling to Georgia April 17th for a family reunion for this surname group and hope that I can solicit candidates to join as members.

                    Thank you in advance for any assistance you can provide expediting the creation of this surname group.

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                    • #11
                      "houston we have a problem"

                      Originally posted by JMSaxby View Post
                      I got my e-mail thanks to Darren but now I get the "houston we have a problem" screen when I log in with the new ID
                      Okay, Darren worked his magic, and now I have "houston we have a problem" when logging into my new group page.

                      How did you get this error resolved?

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                      • #12
                        "houston we have a problem"

                        Darren,

                        Any update to the "houston we have a problem" error message I have when accessing the Group Administrator Page.

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                        • #13
                          Originally posted by K. L. Adams View Post
                          Darren,

                          Any update to the "houston we have a problem" error message I have when accessing the Group Administrator Page.
                          Just talked to Chris via the customer service help phone line and he believes we have a chicken and egg situation of no members for the group.

                          He promised he would research and get back with me.

                          Heading to Georgia tomorrow for the reunion and with a little luck the new surname group will be in operation

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                          • #14
                            Success!!!

                            Many thanks to Darrin, Chris and the rest of the crew that now has my surname group up and running. Took a phone call and a lot of emails going back and forth today.

                            Thank you!

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                            • #15
                              Request to administer a group-

                              April 9th-- I requested to start a group called Bankester Indian Child for offspring on an abandoned child 1813-- who was assigned this as a surname..
                              Michael Davis
                              [email protected]

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