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Error Viewing Members

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  • Error Viewing Members

    This morning, after signing into GAP, I clicked on the kit number for a new project member and received an error message saying I needed 'Advanced Access'. I tried viewing other kits and was able to see them although I only had 'limited' access. I called 'group admin support' and was told this was a known problem and they were working to resolve it.

  • #2
    FTDNA has updated the GAP home page to show

    25 August 2021
    PLEASE NOTE: We've had reports of administrators not being able to click through to new members' dashboards to view their results, but rather getting a message about permissions that doesn't belong there at all. We pinpointed it as having begun yesterday and that it is apparently only affecting kits joined after 20 August and 21 August.

    The lead developer is reviewing the situation for a remedy as soon as possible.


    • #3
      The problem has been resolved. Thanks FTDNA!