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FTDNA SNP/Haplogroup contact

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  • FTDNA SNP/Haplogroup contact

    Does anyone know of a specific contact or helpdesk email address at FTDNA for straightening out a tested haplogroup issue?

    The last time I emailed the "groups" address for help, I was told the to contact the project administrator for assistance. Unfortunately I am the project admin.

    Thanks.

    Jan

  • #2
    Janine may not have realized you were the project admin You can respond back to clarify and see if it's something she can help to resolve. If not, then emailing Customer Support is really the best option. Some issues can be resolved directly by Customer Support staff, some will need to be sent to engineering by Customer Support.

    Elise

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    • #3
      Thanks, Elise. It wasn't actually Janine I heard back from.

      I'll try the Groups address again and see what happens.

      Jane

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