Announcement

Collapse
No announcement yet.

Transfer from FTDNA to Genographic Project Incomplete

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Transfer from FTDNA to Genographic Project Incomplete

    I ordered a transfer from FTDNA to the Genographic Project over a week ago. It shows up on my list of orders and I have received a login code. However, my results have not shown up. When I log in I get a screen that allows me to track my kit. That shows the following checked:

    Kit Received
    Batch Created

    My email to FTDNA has gone unanswered for several days. I know they are busy trying to fix FF, but am hoping that someone on this forum can let me know whether there is anything I should be doing to access my Genographic Project results.

    Thanks,

    Jim

  • #2
    Hi the same happened to me I emailed FTDNA and they resumitted it still took 3 days.

    Comment

    Working...
    X