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  • Confused

    Hi!

    Yesterday I paid for the Genographic Kit Conversion and received a code (a 10 character code of both uppercase letters and numbers, beginning with FW) to sign onto the site. The message was that I would be able to do so the next day (today). When I tried it said that my code is not recognized. I looked on the Genographic Project page for help, and can't find any contact information for them. I looked in my email to see if the code was provided (since the GP seems to think it may have been entered wrong), but it wasn't sent to me.

    Is there a specific amount of time I have to wait before trying?

    Thanks!

  • #2
    I would try again on Monday -- I'm not certain about this, but it's possible that the uploads from FTDNA to Genographic only happen Monday-Friday. If it's still not working by Monday afternoon, contact the FTDNA helpdesk and they can check it out for you.

    Elise

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    • #3
      Awesome! That's what I had inthe back of my mind, but I figured it's safer to ask than assume!

      Thanks!

      Stephanie

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