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Genographic Project is shutting down

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  • Genographic Project is shutting down

    I ordered a Genographic Project DNA test on April 17. I don't know when my results were ready, but I finally looked at them on July 31. Either they never sent me an e-mail or it got lost in the sea of other unread e-mails. I couldn't find the "Our Stories" section for finding matches, but I read an article on that said the Genographic Project stopped selling kits on May 31 and the website will shutdown next year. The blogger recommended saving as much of your information as possible. I was able to download the CSV file, but when I click on it the Excel program is empty. I tried calling customer service but it wasn't very helpful, so I just sent them an e-mail as well.

  • #2
    Is the CSV file corrupt? Or is your excel application not compatible with it?


    • #3
      I was able to download it. It was just a bunch of letters and numbers and I've already tested on here so I'm not sure how it would be helpful.