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  • Transferring from FTDNA to Genographic Project

    I ordered the 15$ transfer of FTDNA to genographic project 2 weeks back. I haven't got any email notification or response. I also contacted customer care twice asking them to include mtDNA results (because those who had done both yDNA and mtDNA can both transfer for 15$). Then, out of curiosity, I tried to transfer the mtDNA myself from the resources menu. Interestingly, I was able to and I got a genographic project id for mtDNA. I quickly registered and I had no yDNA results there. Again, the menu to transfer was visible but now if I try, only STR was available and if I proceed, I get the below error:

    Cannot insert the value NULL into column 'L01', table 'FTDNA.dbo.NGData'; column does not allow nulls. UPDATE fails. The statement has been terminated.

    Can someone from FTDNA help me? Please don't tell me to contact customer care - 3 mails sent in 2 weeks for this issue alone and I haven't got a single response.

  • #2
    Felix,

    Customer Service has been working overtime (literally) to catch up on a backlog of email caused by an extremely high volume of email being submitted over the last few months. You will definitely get a response as soon as they get to your email in the queue. If you first emailed two weeks ago, I expect that you'll get a response before the end of this week.

    Please don't send additional emails on the same topic before you get a response -- the duplicate emails unfortunately just add to the volume, making this a vicious cycle. They also won't get you a response faster because they get added to the bottom of the queue. Once a Customer Service specialist picks up your first email, they will probably search for additional emails from you (since they know customers have been sending duplicates due to the delayed responses). However, if the response you receive doesn't seem to indicate that they saw your other emails, you can certainly respond and mention that you sent additional emails with updated information.

    I know it's not easy to wait patiently for a response, but that's truly the best course of action right now.

    The error message that you just saw when you tried to transfer your Y-DNA results will need to be referred to the IT team for resolution. The Customer Service specialist who handles your email will be able to do that.

    Elise

    Comment


    • #3
      Elsie wrote..."Please don't send additional emails on the same topic before you get a response -- the duplicate emails unfortunately just add to the volume, making this a vicious cycle."


      Elsie I think there maybe a problem at FTDNA causing duplicates... On 8 Apr 2013 I sent a query to [email protected] and [email protected] that's a total of 2 emails... I got back 20 auto responses with different ID's . So far I've only got back 2 replies, 1 from [email protected] and 1 from [email protected] so maybe they became aware of the problem, but 2 queries causing 20 auto responses sure would clog up the system if this was happening to all queries.

      cya Graham

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      • #4
        I ordered this on 3/7 and still haven't received a project ID. Finally got a reply from customer service a couple weeks ago telling me that not receiving them was a known issue and IT was working on it. Is there any trick to getting a project ID?

        Comment


        • #5
          Originally posted by felix View Post
          I ordered the 15$ transfer of FTDNA to genographic project
          How does one do that?

          Comment


          • #6
            Originally posted by Lklundin View Post
            How does one do that?
            Goto Resources -> Genographic project menu (It will take you to the payment page after selecting either STR or HVR1)

            Comment


            • #7
              Originally posted by felix View Post
              Goto Resources -> Genographic project menu (It will take you to the payment page after selecting either STR or HVR1)
              OK, thanks.

              I see that this is just phase 1 of the Genographic project, which is not really that interesting.

              For FTDNA customers with DNA-samples in storage it should be simple to join phase two.

              It would benefit the science and add to the profits of the testing company.

              Comment


              • #8
                Not Until THEY Are Ready

                Originally posted by Lklundin View Post
                For FTDNA customers with DNA-samples in storage it should be simple to join phase two.
                And I'm sure it will be once The National Geographic Society agrees to accept such transfers.

                Comment


                • #9
                  Originally posted by Lklundin View Post
                  ...

                  For FTDNA customers with DNA-samples in storage it should be simple to join phase two.

                  ...
                  That's not how it works. For Geno 1.0, FT-DNA mtDNA data were transferred to the Genographic Project. However, Geno 2.0 uses a fresh sample that is processed in an automated laboratory that is dedicated to the Project.

                  Comment


                  • #10
                    Originally posted by MFWare View Post
                    That's not how it works. For Geno 1.0, FT-DNA mtDNA data were transferred to the Genographic Project. However, Geno 2.0 uses a fresh sample that is processed in an automated laboratory that is dedicated to the Project.
                    That is not how what works ?

                    I am aware that by joining Geno 1.0, all that happens is that the already sequenced Y-DNA-12 and/or HVR-1 data is copied from database to yet another.

                    And I might add that Y-DNA-12 and HVR-1 sequencing is basically obsolete and that this copying has little potential to do much if anything for the kit owner or for the science.

                    DNA does not have to be "fresh", it can be sequenced from storage, which is exactly why FTDNA stores the DNA for 25 years.

                    So to actually:
                    1) reveal new information for the kit holder,
                    2) further science, and
                    3) keep the business of the testing lab going,

                    all that has to happen is for DNA in storage with FTDNA to be transferred to the Geno 2.0 lab for sequencing there.

                    Considering that FTDNA is a partner in the Genographic Project and that Geno 2.0 gets DNA samples from lots of places, it really should not be that hard.

                    But in the perspective of an FTDNA customer, lots of things could be better.

                    Comment


                    • #11
                      We can regard Geno 1.0 as a review of mtDNA studies. Geno 2.0 is original research. As such, the scientists and technicians who conduct this research must ensure the integrity of their procedures from sample collection to final analysis.

                      You are asking for something very different than the Geno 2.0 research project. Your demands can probably be accomplished by merging and rationalizing GEDmatch.com with mitosearch.org and Ysearch.org.

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                      • #12
                        There were two ways into Geno 1.0.

                        One could order from Geno. The kit came from, was returned to, and was processed by FTDNA with results appearing in Geno alone. At no cost, one could cross-post results to FTDNA, Mito and/or Ysearch.

                        Or one could order from FTDNA and, for an additional $15 the results could be cross-posted to Geno.

                        Comment


                        • #13
                          I did the first option back in 2007 but only the 12 marker Y results were available with that Geno 1.0 test. I continued to do testing with FTDNA (67 markers, Family Finder, mtDNA HVR1/HVR2, deep clade including several SNPs, etc.).

                          Is there a way to get those test results back into the new Geno website? Right now when I log into the new Geno 2.0 website, it still only shows my R1b 12 marker results.

                          BTW, I also did their survey recently and that capability is one thing I suggested they add but I'd love to know if it's already available.

                          Comment


                          • #14
                            @dggsif,

                            As far as I know, the only means to update your Geno 1.0 profile is by doing Geno 2.0.

                            I went the second route for Geno 1.0 in 2005 then went on to FMS, Y 67, Deep Clade and assorted other tests with FTDNA. Last year I did Geno 2.0, committed to the Geno research and transferred my Y SNP's to FTDNA. My FMS has long been on GenBank but I answered in the affirmative to FTDNA's survey regarding research participation.

                            I expect there are many like us who are willing to contribute to the advancement of this research but the powers-that-be have yet to figure out a way to make that happen.
                            Last edited by tomcat; 29 April 2013, 11:21 AM.

                            Comment


                            • #15
                              Last October 31 I ordered the Ftdna to Genographic 1.0 transfer for $15 and quickley went to 80% completed. It has not moved since.
                              Ftdna's The National Geographic Genographic Project Transfer page says FW4******T kit has already been transfered. My Genographic Profile page says "You are currently participating. We detected that you previously contributed your first-phase results to the research database." That's great, so where is it?
                              This is so long ago, Ftdna has dropped it from my order history page. I would like to know where the $15 went. Was this an official donation to FTDNA or the Genographic project?

                              Comment

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