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23andme sample mix-up

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  • 23andme sample mix-up

    I was on another dna forum and read that there have been at least several 23andme dna mix-ups recently. People were sent the wrong results. If anyone reading this did the 23andme test, and spot obvious mistakes, such as no ydna result if you are a man, or a ydna for a female, then you know it's wrong. But there could be not-so-obvious mistakes, so double check and question your results.
    http://dna-forums.com/
    Last edited by rainbow; 3 June 2010, 05:36 AM.

  • #2
    Originally posted by rainbow View Post
    I was on another dna forum and read that there have been at least several 23andme dna mix-ups recently. People were sent the wrong results....
    http://dna-forums.com/
    I also saw those posts about the 23andMe problem. Not much is known yet. But I wrote about it today in my blog.

    Richard

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    • #3
      Just an update.

      Since I started this public alert-type info thread, I guess I should post what's what now.

      I copied and pasted the message posted by 23andme from the product section of 23andme community, from 17 hours ago.

      Update from 23andMeWe recently determined that a number of new 23andMe customer samples were incorrectly processed by our contracted lab. We want to clarify what happened with the sample errors, how it happened and what we're doing to prevent it from happening again. Providing each and every one of our customers with accurate data is 23andMe's number one priority, and we fully realize the gravity of this incident.

      Up to 96 customers may have received and viewed data that was not their own. Upon learning of the mix-ups, we immediately identified all customers potentially affected, notified them of the problem and removed the data from their accounts. The lab is now concurrently conducting an investigation and re-processing the samples of the affected customers and their accurate results will be posted early next week. We expect the investigation will be complete over the next several days and we will provide further details when we have them.

      We are currently putting additional procedures in place that will add an extra layer of safeguards to help assure that similar incidents do not occur in the future. We are deliberating on a process that would include removing manual steps at the lab, completely automating the sample analyses, and implementing further checks of the data before it gets loaded into customer accounts. Please be assured that our
      edit: to be continued in next post....
      Last edited by rainbow; 5 June 2010, 01:20 PM.

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      • #4
        part two (or, here's the rest of it)

        Hmm... My above post didn't show properly. I'll try again.

        Please be assured that our testing laboratoryPlease be assured that our testing laboratory’s processes comply with strict professional, regulatory, and corporate quality assurance standards for ensuring that all laboratory test results are accurate. The laboratory will adopt corrective action as warranted based on the findings of the investigation.

        The science behind 23andMe's personal genetics service remains proven and sound. We recognize that this is a very serious issue and your trust is of the utmost importance. We hope that this helps clarify what has happened and what we are doing to prevent these problems in the future. Please contact me at [email protected] if you have any further questions. We appreciate your comments and feedback.

        23andMe Team
        Last edited by rainbow; 5 June 2010, 01:24 PM.

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