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How slow are they running?

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  • How slow are they running?

    I've been a member at the FamilyTreeDNA site for many years. I've had my mtDNA done, upgraded twice and my brother yNDA done and upgraded two or three times along with a Haplo upgrade. But I recently paid to upgrade from a y37 to 67 refine in May and haven't heard anything. I've sent in three e-mails to inquire and never heard a word from anyone there.
    Does anyone know how far behind they're fallen?

  • #2
    My 37 to 67 upgrade took quite a bit longer than expected and the reason I was given was that were swamped by take up of the upgrade offer.

    It's not good that they are not responding to your inquiry. Sounds like time to get on the phone to them.